The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

4.4 Rating 898 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

Write Your review

Tell us how The Tax Refund Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

Posted 4 years ago

Thank you very much for this positive review. We are very pleased that you found our service very helpful. This is what we aim for! Thanks again! Mel

Posted 4 years ago

“When I had difficulties submitting my online application during the Covid-19 situation, Ian Harwood was on hand to support me and advise me how to complete it.”

Helpful Report

Posted 4 years ago

Hi Zoe, Thank you so much for leaving this lovely review. We are very pleased that Ian was able to assist you, we will pass your comments on to him. Thanks again Mel

Posted 4 years ago

“Easy to use once you have found the information .”

Helpful Report

Posted 4 years ago

Hi, Thank you for your 5 star review! We are so pleased that you found our service easy to use. That's what we aim for! Thank you for taking the time to leave us your comments. Mel

Posted 4 years ago

“Extremely accessible!”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for your review. We always try our absolute best to make our claims process as straightforward as possible so we are extremely pleased to see you found the system so accessible! Thanks again. Mel

Posted 4 years ago

“Thank you for help. A great form to fill in with very useful advice. Hopefully a good outcome but we'll have to wait and see.”

Helpful Report

Posted 4 years ago

Hi Thank you so much for taking the time to leave this very positive review! We do like to hear how our customers have found the whole review process and we are glad we've been useful to you! Fingers crossed we get your hard earned cash back soon! Thanks again. Mel

Posted 4 years ago

“Really simple and hassle free service. Provided you keep good records yourself, its a breeze.”

Helpful Report

Posted 4 years ago

Hi Gavin, Thank you so much for your feedback and 5 star review. That's what we like to see! We are always striving to make our review process as seamless and straightforward as possible for our clients, so to hear you describe it as 'a breeze' is brilliant! Thank you! Mel

Posted 4 years ago

“Hopefully I will receive the 4 years mileage that I have not yet claimed and for washing my uniform and paying for my correct foot wear”

Helpful Report

Posted 4 years ago

Sharon, Thank you very much for this five star review and for taking the time to leave us your comments. We hope to be able to claim back your hard earned cash very soon! Thanks again. Mel

Posted 4 years ago

“Great service, staff so kind and very helpful.This is my second time with the tax refund company no problems what so ever.Thank you.”

Helpful Report

Posted 4 years ago

Hi Sue! Thank you for this very lovely review! We are so pleased that you found our staff helpful, I will pass on your kind words. Its nice to know that our hard work on behalf of our clients is appreciated. Thanks again! Mel

Posted 4 years ago

“very easy to fill out and if I had missed anything it prompted me to go back.”

Helpful Report

Posted 4 years ago

Hi Beverley, Thank you so much for taking the time to leave us this 5 stat review! We really appreciate it. We are very happy that you found our claim process easy to complete. We do strive to make our process as straightforward and user friendly as posible. Thanks again! Mel

Posted 4 years ago

“Can be done altogether in one go ! Just need your tax info at the ready !”

Helpful Report

Posted 4 years ago

Hi Jenny! Thank you so much for this very positive feedback! We always strive for 5 star reviews! We also hope that our claim process is as straightforward as possible and it seems you found that to be the case! Thank you for taking the time to leave your comments, we really do appreciate it! Mel

Posted 4 years ago

“Hopefully it will be a successful return.”

Helpful Report

Posted 4 years ago

Hi Ioana Thank you so much for leaving us your very positive feedback! We really do appreciate it. We hope we will be able to claim back some of your hard earned cash soon! Mel

Posted 4 years ago

“I think it needs to put a non applicable in the choices. And the dates relating to present employment, one cannot state that they are still employed at present alone, one cannot have a definite date as to when will they be employed.”

Helpful Report

Posted 4 years ago

Hi, Thank you very much for your feedback. In the help text in the employment section it does state that if you are still employed to leave the end date blank, but maybe we could make that clearer. Thank you again for your comments, we really do appreciate them. Mel

Posted 4 years ago

“Easy to fill in hope to hear with good news soon”

Helpful Report

Posted 4 years ago

We are always very grateful for feedback, particularly when it is a 5 star review! So thank you very much for taking the time to leave us your comments. Hopefully we will be in touch very soon! Mel

Posted 4 years ago

“What went well - it's early days yet as I've only just completed the initial info but it was very easy to complete and it was useful that you can save what you've done and come back to it later. Even better if - the collection percentage was a little lower - hence the four stars but would have given 4.5 if I could.”

Helpful Report

Posted 4 years ago

Hi! Thank you for your positive feedback, we really do appreciate it! We do our very best as a company to make our claims process as straightforward as possible and we are really pleased that you found the information easy to complete. We hope we will be able to get your hard earned money back for you very soon! Thanks again. Mel

Posted 4 years ago

“Too much paperwork to complete. Endless requirements and then not a single penny refunded. Also, no amazon voucher given as promised in letter.”

Helpful Report

Posted 4 years ago

Hi, As you are aware following our recent email correspondence, our offer of a £25 Amazon Voucher in the event that you didn't get a refund, was subject to a couple of simple T&Cc's, one of which was that you applied for your tax review using the unique reference you were provided with. (You can read these in full on our website here https://thetaxrefundcompany.co.uk/amazon-gift-certificate/) You failed to follow the clear instructions in the letter we sent you which asked you to return the documentation enclosed with the letter in the envelope provided. Instead, you started a new tax review via our website, which was not covered by the offer. With regards to the "endless questions", the service we deliver provides our clients with a comprehensive and in-depth review of all areas of their personal tax affairs to ensure that nothing is overlooked. Our guarantees, a) to recover any money owed to clients by HMRC and b) that we will pay off a clients tax bill in the event they receive an unexpected tax demand as a result of our work, can only be offered because we provide in-depth quality service and give our clients the peace of mind they deserve when they entrust us to look after their tax affairs. Thanks, The Tax Refund Company

Posted 4 years ago

“It was all straight forward to fill in”

Helpful Report

Posted 4 years ago

Hi! Thank you very much for this positive feedback! We always try our absolute best to make sure our review process is as simple and easy to navigate as possible. To know that you found the process straightforward is lovely to hear! Thanks again Mel

Posted 4 years ago

“It was simple enough but slot of delays,soon got there in the end, useful”

Helpful Report

Posted 4 years ago

Hi Debra, Thank you so much for your review. We are pleased that you found our service useful. Thank you for taking the time to leave us your feedback, it is very much appreciated. Mel

Posted 4 years ago

“Easy to use application form. Simple and straightforward.”

Helpful Report

Posted 4 years ago

Ian, Thank you so much for this review. As a company we always strive to make our review process as easy as possible to understand and navigate. To know that you found the process simple and straightforward is just perfect feedback for us! Thanks again! Mel

Posted 4 years ago

“Verry. Happy”

Helpful Report

Posted 4 years ago

Hi Mariya, Thank you so much for your 5 star review! That's what we like to see! Its always nice to know our customers have been happy with our service. Thanks again, your review is much appreciated. Mel

Posted 4 years ago

“Very long winded”

Helpful Report

Posted 4 years ago

Hi Sheron, Thank you very much for your feedback. We do try to make our review process as quick and easy as possible. However we do at times have to wait a little while for HMRC to come back to us with their conclusion to a case. The process is often smooth, swift and uncomplicated and we are very sorry if this has not been the case for yourself. Thank you again for taking the time to leave us your feedback, we really do appreciate it. Mel

Posted 4 years ago

The Tax Refund Company is rated 4.4 based on 898 reviews