The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas’s Place , ,, Stockport
Rating: 4.44

4.4 Rating 898 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use”

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Posted 2 years ago

Thanks for using our service and thanks for the review, we really do appreciate it. Kind regards

Posted 2 years ago

“Started this claim around October 2020 and I’m still waiting for my cheque. Have been told is for about £70 (amount is irrelevant) and that the cheque has been sent out and cashed! Not by me it hasn’t! Have never seen the cheque. TRC say it sits wit HMRC, if I ever get my £70 (about 35 after their cut) it will go to Lincs Notts Air Ambulance. What a complete farce this has turned out to be. In my experience, DEFINITELY NOT RECOMMENDED!”

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Posted 2 years ago

Hi Ian, this is very unusual. The normal process is that we submit a claim to HMRC and then HMRC would issue a refund directly to us where we would take our fee and then forward the balance to the client - similar to what a solicitor does during a property purchase. It's normally pretty straightforward, we have made literally thousands of successful claims for customers in this same manner for more than 25 years. Looking at the notes on the case I can see HMRC initially told us that the refund had been made payable to you and sent directly to you in error (this sometimes happens) but as you said you had not received it, they told us they were going to correct their error by cancelling the first cheque and re-issuing a new one to us (as is the usual process). This didn't happen. I can see that we were then informed that they were going to transfer the refund to us electronically. Again this didn't happen. After chasing them again to find out why, they told us that the matter is being investigated by their compliance team as they can see that the original refund cheque, which they sent directly to you last year, is showing as having been cashed on the 20th May 2021. It may well be worth double-checking your bank account for last May to see if the cheque has gone in, it was a fair while ago and it's easy to forget these things sometimes. If it definitely hasn't been paid in then it sounds like some sort of fraud/theft may have been committed and you would need to get the police involved. We will chase up HMRC again to see what progress has been made at their end and will let you know. Kind regards.

Posted 2 years ago

“So quick to get back to me”

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Posted 2 years ago

Thanks for the feedback and thanks for using our service, we really do appreciate it. Kind regards

Posted 2 years ago

“They made a claim on my behalf and got some money back for me, but took over 50 %. I would check the percentage they take before letting them make a claim on your behalf.”

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Posted 2 years ago

Hi Gareth, I've looked into this for you. We work on a no win no fee basis usually charging a much smaller percentage of any refund received (but also charging absolutely nothing if no refund is found) however, we do charge a minimum fee of £38 for any refund we obtain for our clients and as your refund was relatively small it means that the fee did indeed end up being more than half. Please keep in mind that had you employed an accountant to review your tax code and complete the work we have completed for you then you would have been charged far more for their services. Hope that all makes sense, Kind regards

Posted 2 years ago

“Helpful and easy to fill in”

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Posted 2 years ago

Thanks for choosing us Graham and thanks for leaving a review, we really do appreciate it. Kind regards

Posted 2 years ago

“Straight forward and easy to fill in.”

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Posted 2 years ago

That's great feedback, thanks for using our service and thanks for leaving us 5 stars, we really do appreciate it. Kind regards

Posted 2 years ago

“Easy to complete”

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Posted 2 years ago

That's great feedback, thank you and thanks for using our service, we really do appreciate it. Kind regards

Posted 2 years ago

“Nice to know that the tax company is checking the workings of the taxation people on my behalf”

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Posted 2 years ago

Thanks for using our service Charles and thanks for the review - that's exactly what we do! Kind regards

Posted 2 years ago

“Easy to use”

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Posted 2 years ago

Thanks for the feedback and thanks for using our service, we really do appreciate it. Kind regards

Posted 2 years ago

“Helpful and informative . I appreciate the amount of work that is going on. At least if nothing is owed this will put my mind at rest”

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Posted 2 years ago

Thanks Len, that's exactly what a lot of people do, it costs nothing to find out. Thanks for using our service, we really appreciate it. Kind regards

Posted 2 years ago

“i Appreciate & understand what the Tax claim company are trying to do for me in these extremely difficult times e,g high Energy costs Fuel etc .”

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Posted 2 years ago

Hi Martin, we in turn appreciate you choosing to use our service and leaving us a review. Thank you very much!

Posted 2 years ago

“The amount of time and effort they put in on my behalf is incredible a big thank you”

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Posted 2 years ago

Hi William, you're very welcome, thanks for using our service. Kind regards

Posted 2 years ago

“I'well be very grateful if I know how they're calculated the tax,because I have family and my wages isn't in if all.”

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Posted 2 years ago

Hi Amouda, our team will review your details, check everything is correct and will let you know if you are due a refund. Thanks for using our service and leaving us a review. Kind regards

Posted 2 years ago

“This sounds like a great service, especially as I am a nurse and my salary is fairly low, but in actual fact it’s not. The tax refund took almost half of what I was owed in order to look in to my claim. I will not be using this service ever again. Waste of time. You may as well claim your tax back directly from HMRC.”

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Posted 2 years ago

Hi Amie, thanks for using our service (it really is a great service) I'm pleased to hear that we found discrepancies in your tax code and managed to get you a refund in the process. With regards to your comments about our fees - firstly, we certainly do not take almost half of our clients refunds, if we did, we probably wouldn't have been able to be in business for over the 25 years that we have. I see you applied in response to our marketing material through the RCN, if you look at the letter you responded to, it clearly explains how we charge clients and it's not hidden in the small print somewhere in the way that some less than reputable firms do. Our fees are also clearly laid out in our terms and conditions which all clients agree to when they apply. You may also not be aware that, as part of our service, we ensure that your tax code is corrected too. This means that not only did you get a refund for overpaid tax from previous years, but you will also be paying less tax from now on therefore saving more and more money as time goes by. As there are no extra charges from us for this, it means our service becomes better and better value the more money you are saving. And finally, could you go directly to HMRC and reclaim any overpaid tax yourself? Yes of course you could, as long as you understand UK tax law and how to challenge HMRC when they tell you that your tax code is correct (which they often do - hence a company like ourselves being in business). Some people understand how it works and go directly to HMRC and sort it out for themselves with no issues, others that don't really know what they're doing attempt the same thing and get nothing in return or make errors and end up receiving a tax demand. As with your own profession, if a patient or service user knows what they're doing they could administer their own medication for example, but if they're not sure or maybe think they are but really don't know what they're doing then the consequences of getting it wrong could be quite severe. Sometimes it's best to employ the services of a professional. Kind regards

Posted 2 years ago

“Straightforward, simple and easy”

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Posted 2 years ago

Thanks for the review and thanks for using our service, we really do appreciate it. Kind regards

Posted 2 years ago

“The questions were straightforward and the forms were easy to complete”

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Posted 2 years ago

Thanks for using our service and thanks for the feedback, we really appreciate it. Kind regards

Posted 2 years ago

“Super quick and easy.”

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Posted 2 years ago

That's great feedback, thankyou so much! Kind regards

Posted 2 years ago

“Made sure I completed”

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Posted 2 years ago

Thanks for using our service and leaving us 5 stars, we really appreciate it. Kind regards

Posted 2 years ago

“Easy to use and update”

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Posted 2 years ago

Thanks for the feedback Kim and thanks for using our service, we really do appreciate it. Kind regards

Posted 2 years ago

“Good service.”

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Posted 2 years ago

Thank you so much for using our service, we really appreciate it. Kind regards

Posted 2 years ago

The Tax Refund Company is rated 4.4 based on 898 reviews