The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice plant so far. Not regret”

The Stem 5 star review on 15th November 2021

Helpful Report

Thanks for sharing Daniel! Looks great. Best Wishes, Lana

“I love the Stem and will be using them again for my plant orders for myself and gifts for friends. I sent a plant as a gift to a friend recently and I had a number of questions which were all answered very quickly and very well. Would definately recommend them!”

Helpful Report

Hi Anne, Thank you so much for your kind review of our delivery and plants! I'm so glad your friend loved their gift. We look forward to you shopping with us again. Best Wishes, Lana

“They deliver with care and all their plants are beautiful! Will definitely be buying from them again.”

Helpful Report

Hi Joseph, Thank you so much for your lovely feedback! We appreciate you. We look forward to you shopping with us again. Best Wishes, Lana

“I am very happy with the service and I am enjoying my new plants a lot. The plants are beautiful and my flat looks so nice. Thanks James, Viki, Maddie, Emily, Hannah and Lana for your great job.”

Helpful Report

Hi Eliade, Thank you so much for sharing your experience. This means a lot to all of us! Best Wishes, Lana

“Happy Customer”

Helpful Report

“Thankyou for making plant delivery so easy all the way from Australia! I will definitely use The Stem again. The plant arrived on time, well packaged and super healthy!”

Helpful Report

Hi there, Thank you for your review all the way from Australia! We appreciate it. Best Wishes, Lana

“Lovely plants and reliable service. I would definitely be buying from The Stem again. Their prices are fantastic for healthy, beautiful plants delivered straight to your door. If you’re a plant lover you cannot go wrong!”

Helpful Report

Thanks so much for your kind review. We really do appreciate it! Healthy and beautiful... some of our favourite words! Best Wishes, Lana

“A beautiful healthy palm arrived on time and with almost no packaging - why can't all deliveries be like this!!”

Helpful Report

Hi Jocelyn, Thank you so much for sharing your experience. Enjoy the palm! Best Wishes, Lana

“Excellent service I recommend !”

Helpful Report

Hi Selvane, Thanks for taking the time to write a review for us and being part of The Stem community. Come back soon! Best Wishes, Lana

“Brilliant fast service and I love my plant which is very healthy and looks great on my shelf!”

The Stem 5 star review on 12th November 2021

Helpful Report

It looks wonderful! Thanks for sharing Enya Best Wishes, Lana

“Great service, seamless delivery and top quality plants! I ordered as gift for a friend and they absolutely love their plant!”

Helpful Report

Hi there, Thank you so much for your kind review of our delivery and plants! I'm so glad your friend loved their gift. We look forward to you shopping with us again. Best Wishes, Lana

“Perfect 👍”

Helpful Report

We are so glad, Arthur! Thank you for sharing your experience! Best Wishes, Lana

“Delivery was on time, plant quality is superb and was carefully delivered. Price is as per market. a good place to buy plants and will surely use them again”

Helpful Report

Hi there, Thank you for taking the time and sharing your experience. We really appreciate this. Best Wishes, Lana

“Very good shop with nice people always there when you need amy help. Highly recommended!”

Helpful Report

Hi Alfredo, Thank you so much for this lovely feedback. We are so glad you are happy and hope you shop with us again soon! Best Wishes, Lana

“Love both the plants that I ordered! One was a present. Quick delivery and great tips on plant care. Thank you :)”

Helpful Report

Hi Akshya, You are very welcome! We are so glad you love the plants and were impressed by our delivery. Thanks for sharing your experience and being part of The Stem community. Best Wishes, Lana

“It's always tricky buying something from a company you don't know, isn't it? All that internet stuff you worry about, and then quality and so on. But something about their website suggested I could trust The Stem, and I'm so glad I did: the quality of their plants (and pots) is absolutely great, and their service was brilliant (I particularly like that you can choose when to get things delivered. I've already made a second order, and look forward to receiving it soon!”

Helpful Report

Hi David, Thanks for this great review. It really can be tricky, like you said. But I'm so glad you loved your plants and our service! Customers come first at The Stem and reading this feedback means a lot. Thank you again for sharing your experience! Best Wishes, Lana

“Amazingingly fast and helpful service. Thank you Lana”

Helpful Report

Hi Alex, Thank you so much. We like to get back to customers as quickly as we can so this is great to hear. Thanks for sharing your experience. Best Wishes, Lana

“So pleased with the quality of plants I received. Really healthy and the size matched what I ordered. I was also pleased that the delivery was on time and there was not too much packaging!”

Helpful Report

Hi Adam, Thank you for sharing your experience. This was lovely for us to read! I'm so glad you love the plants. I hope you shop with us again soon! Best Wishes, Lana

“Lovely plants. I am very happy, thank you. Delivery was great, care was taken of the plants in delivering them. Arrived in their pots in perfect condition. Great place to order your plants. If I order again, it will be with Stem.”

Helpful Report

Hi Maria, Thank you for this lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and you love the plants. We'd love to have you shop with us again! Best Wishes, Lana

“Very happy with my plants. Lovely people.”

Helpful Report

Thank you Irina, you are a lovely customer! Thanks for being part of The Stem community. Best Wishes, Lana

The Stem is rated 4.9 based on 4,918 reviews