The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery as planned. Lovely looking plant. Thank you.”

Helpful Report

“Beyond pleased and impressed with my first order with The Stem! First time buying real plants for my room/office and honestly so glad I picked The Stem to go with! Items came well packaged and protected and in a quick delivery from getting my dispatch email. Looking forward to looking after my what I think will be first of many plants i get from The Stem! Highly rate your service and hope you keep growing!”

The Stem 5 star review on 7th April 2022

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“Ordered 4 plants to brighten up our office and very pleased with all the plants. Arrived on time and kept informed of our delivery slot. Our staff loved the plants and are now ordering for their own homes. Would recommend and would use again.”

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“Delivery was prompt and efficient. Love what I got and the plant was well packaged.”

The Stem 5 star review on 6th April 2022

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“The plants came in great condition.”

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“Very good item it was for our daughter to have an indoor plant”

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“Lovely plant that knows the time of day magically opening up and closing its leaves as if in prayer”

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“Would NOT Recommend. I ordered 2 plants, one of them is literally dry and dead, leaves look like they’ve been burned, the pot is cracked. The other one should have had 100 cm and it has 90 if I’m calculating the stick that’s holding the plant. From Friday, I sent emails after emails and no one bothered to respond. Very very dissapointed! Convince yourself from the pictures and videos. Thank you.”

Helpful Report

Hi Andreea, You sent us an email on Saturday at 8pm, and I have got back to you this morning with a proposed solution. We are sorry for the slight delay, we have had some team members missing due to COVID so doing our best to get back to any queries as quickly as possible. Best regards, James

Hi Andreea, Just to confirm we refunded this plant in full for you - if there are any issues we will always do our best to put things right as quickly as possible, and we're sorry that it took a couple of days to respond to your initial message. Best regards, James

“I ordered both tulip bulbs and rose. But I only received rose. Can you resend me a tulip or refund? Thank you. Received the refund with very good service attitude and clear explanation ! Thank you”

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“Beautiful plants delivered with no unnecessary packing.”

The Stem 5 star review on 5th April 2022

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“Very good plants. We ordered 3 plants. They were exceptional.”

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Hi Ekta, We are so sorry for the slight delay in getting back to you, we have been very stretched this week due to some COVID related absences. We have a replacement Monstera arriving with you on Friday and we have sent over a voucher to apologise for the delay in getting back to you! Best, James

“My plant came well wrapped and in perfect condition. Will definitely be ordering from here again”

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“Beautiful plants perfect service x”

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“I am very happy with my order from the stem. All of the plants arrived looking beautiful and vibrant.”

The Stem 5 star review on 4th April 2022

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“Beautiful, healthy plants and much larger than I expected due to prior disappointing online purchases. The Stem has certainly gained a happy customer, as soon as I can justify adding to my little jungle I'll be back! :-)”

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“Thank You for your strong commitment!!!”

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“I was delighted to receive my Areca Palm for my birthday, I have named her Erica and she is now in pride of place in the corner of my dining room.”

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“I am so Happy with my new plants. Never disappointed about The Stem. All my plants are from them. Love them.”

The Stem 5 star review on 3rd April 2022

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“I am actually thrilled to bits with the whole service. My order was reasonably priced, delivered in great time & with great updates on timings & the quality of the indoor plant when it arrived was brilliant. I expected perhaps some curled up leaves or something snapped but was perfect & recipient was chuffed. Thank you, I will definitely be using you again”

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“Excellent plants. Very healthy lemon tree. Just what my husband asked for. Arrived as Said. As well as the trendy house plant. Speedy delivery too. Within a couple of days. Very impressed.”

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The Stem is rated 4.9 based on 4,918 reviews