The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my plant! arrived in 2 days and it’s gorgeous. really happy with everything, thank you!”

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“Thank you to the team at The Stem for delivering such a beautiful plant to my son’s flat. His journey into keeping anything botanical alive is one fraught with trouble but this time, and with such a stunning specimen to assist, I’m hoping for success.”

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“Really happy with the plant I got, it was delivered on time and everything looks amazing. Definitely recommend!”

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“I ordered some indoor plants for our flat and its made a huge difference and really pleased with the quality! The website was great and easy to use ensuring we picked the best plants to match our lifestyle. The overall service from The Stem was fantastic and I will certainly be using them again. Thank you”

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“Excellent service”

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“The dried grasses I received are beautiful, very well packed. Thank you”

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“Bought as a gift and went down very well. Good service and nice healthy bay tree.”

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“Love my plants! they arrived super fast and exactly as I was expecting.”

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“Love the plants and comes with helpful tips to maintain them at their best”

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“Used to send a gift - simple, easy to use!”

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“Great service. Beautiful Elephant Ear plant received. Very very happy. Thank you.”

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“Thanks so much , very happy with my 5 new beautiful plants. Will be back for more.”

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“Super fast delivery and exactly the plants that I expected. Happy with my new office buddies.”

The Stem 5 star review on 1st April 2022

Helpful Report

“Purchased a plant that I’d seen & liked elsewhere from Stem. I was nervous about whether I would receive a plant in good condition (due to previous bad experience) but I needn’t have wasted my nervous energy as the plant I received was more beautiful and perfect than any I could have hoped for. Thank you Stem for an excellent service and high standards!”

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“The plant and pot I ordered are lovely”

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“Bought 6 plants but 4 of them came quite a bit shorter than advised on site”

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Hi Jehad, Thanks for the review, and sorry to hear some of the plants were shorter than expected, if you can email us at info@thestem.co.uk with any details, we'd be happy to propose a solution for you! All the best, The Stem team

“The two peace Lilly’s that I purchased came in very secure packaging, they are absolutely beautiful and I can tell that they have been cared for well. Thank you to the team, you are doing great and I will certainly make another purchase soon for a hanging plant! Thank you very much. X”

The Stem 5 star review on 31st March 2022

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“Ordering with you guys was so simple and easy. The plants are super pretty and the delivery was quick. You were also super reactive to fixing the little hiccup with the missing items. Also, the additional pots are super nice as well (just a tiny thing: you should have a selection for small pot - i.e: 14cm). Really good experience and I'm planning to place an order for my home! Thank you!!”