The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great great service”

Helpful Report

“Plants are ok. Expensive for what they are. You can find the same in Columbia rode much cheaper. The delivery was very bad. It was unrealisable with last minute updates and made me lost a day.”

Helpful Report

Hi Lucas, We're very sorry to hear you did not have a perfect experience, please get in touch with us by emailing info@thestem.co.uk and we'd love to try to make this up to you :) James

“Excellent plants, delivered in very good condition”

Helpful Report

“Lovely plants at a great price.Delivery was without issues.”

The Stem 5 star review on 22nd September 2022

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“I simply love my plants, they’re all so beautiful and properly cared.”

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“Excellent service from The Stem. Always satisfactory service. I love my plants and will definitely be ordering more from The Stem.”

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“Very beautiful plants, in good condition. Carefully delivered”

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“Plant had broken stems. I was very disappointed”

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“My monstera came amazing with good instructions and leaflets, it came with one leaf damaged but that was most likely delivery otherwise perfect order have placed 2 more since then”

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“Three decent sized and healthy plants for £65 including delivery. Very good value.”

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“Loved the service.”

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“My plant was top quality and arrived very carefully packaged. I couldn’t have been happier with it.”

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“The order arrived at the specific date I requested, also it was in a good condition. Very happy with the service and the service desk that was able to answer my doubts through email.”

The Stem 5 star review on 19th September 2022

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“Very good service. Happy with the plants delivered, and brilliant customer service.”

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“Good service and good quality plant Just reduced a price little bit”

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“Birds of paradise delivered in great condition. The plant looks very healthy and is exactly what I expected from the photos. Will definitely be ordering from here again. A little annoying that plants over 1m can't be delivered outside of London.”

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“Beautiful plants , they make my living room look amazing! The person who dropped off the plants took utmost care to make sure everything reached me in great condition! Thanks a lot!”

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“Lovely plants, very healthy. Delivered as said”

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“BEAUTIFUL, healthy plants, hand-delivered by a friendly person at agreed time slot. Also, no excess / wasteful packaging. Delighted! Thank you, The Stem!”

The Stem 5 star review on 17th September 2022

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“Beautiful plants, arrived in perfect condition. Very easy to find what I wanted & purchase.”

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The Stem is rated 4.9 based on 4,918 reviews