The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two plants to give my classroom some joy. And these plants were delivered in such splendour that the children have been found discussing how beautiful they are. Thank you for bringing such pure joy to my life and the lives of 26 other little souls. We cannot wait to order more.”

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“Excellent product and great quality of packaging”

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“I was so stunned when I received my plant, it is absolutely beautiful. Thank you, I will definitely be buying again, and very soon too. Thanks.”

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“Amazing and highly recommended. I ordered 2 plants. One was supposed to be 60cm and the other 100cm. Last week, I received 2 huge and very healthy plants. One was 72cm and the other 114cm. I am overjoyed. The Stem has hands down the best and healthiest plants I've ever received. I will definitely be using them (and only them) again for the other 2 plants I had my eye on. I was updated before and on the day of the delivery. Plants came very quickly and had that 'eow factor' I usually only see in 5 star resorts on holiday. 10/10”

The Stem 5 star review on 12th June 2022

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“The service from The Stem was fab ~ I’d had an issue with my initial delivery & the team quickly reordered for me & sent replacements out.”

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“Great plants. Very happy”

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“Great service, prompt delivery and very happy recipient. Thank you!”

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“Beautiful and healthy plants. Fast delivery too”

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“Fast delivery and no leaves or flowers missing. I would have liked more buds on the orchid.”

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“My plant arrived the next day after it was dispatched so I’m really happy with the service”

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“They delivered the plants very nicely and all the plants were fresh. I really loved them”

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“Very pleased with my order, very well packed and healthy on delivery. Will be ordering again.”

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“Arrived really well packaged, but most important the plants are great. I am turning into a mad plant lady and will be back for more soon.”

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“Very fast delivery and the plant is in great condition”

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“I am delighted with the plant I have receieved :) The plant and pot came just as I hoped they would Thank you”

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“Nice but was a gift so a little disappointed it arrived with a broken stem.”

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“Good selection of plants, very helpful plant info on website (thank you) and good quality. Maybe this is a privilege living in London but my plants were delivered unwrapped and therefore very fresh! Very impressed with this and the overall service”

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“The delivery was punctual, and the deliverer was polite, despite the cartographic peculiarities of my estate. Insofar as “The Stem” refers to the company who organised the deliverer of the plant, my impression was good. Insofar as “The Stem” refers to the delivered plant, my impression was also good. The cactus fulfils all the necessary criteria for cacti and only prickled me once in the unpacking.”

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“Easy to order and arrange a delivery day. Order delivered promptly and in good condition. Lovely plant.”

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“Lovely healthy plants, love that you can select a day for delivery and you get a window on the day which helps massively. Very reasonable prices and the plants were the size they were meant to be! Also- a big one for me, there was no packaging at all. Absolutely no waste involved, they literally just hand you the pots with the plant it which made me really happy! Thanks so much”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews