The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plant was packed very well and in good condition 😍 Absolutely love it 🫶🏼”

The Stem 5 star review on 26th February 2023

Helpful Report

“They helped with enquiries I had. Good customer service”

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“Beautiful healthy plants delivered in very good time”

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“I bought my hHeart-Leaf Philodendron houseplant from The Stem it arrived in excellent health and condition. Can fault the service and will definitely purchase again and I would highly recommend”

The Stem 5 star review on 25th February 2023

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“This was my first order from The Stem. Due to an issue with DHL I never received my plants on time, but The Stem sorted my order out for resending including adding a larger plant than my initial order. It arrived well packed and all plants were in great order. Yes I would order from again. Thanks”

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“Amazing find. I am not that good with plants but had been recommended something which The Stem supplied. The after sales advice is great and tha plant arrived really nicely packed and presented. The tutorials are great too. I am now just about to order another plant”

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“Lovely healthy plants, delivered well-protected and in great condition. I had a small issue with my order that they sorted out immediately. I will most certainly order again.”

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“Love both the plants and the service. Fast reliable. Definitely ordering from them in the future.”

The Stem 5 star review on 24th February 2023

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“I ordered 3 plants but only received 1. No hotline and nobody responding to email”

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“Excellent company my order arrived in excellent condition well packaged and very fast delivery. Only problem I had was the peace lily was way bigger than I expected, so I had to donate to my son who gave it a lovely home.”

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“Lovely plant, shame about the huge white sticker put on the pot I paid £75 for!”

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“Excellent service from James. Brilliant company. Will definitely order again. Beautiful plant”

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“Good selection of plants on the website. Easy to order and prompt delivery with a smile. Second time I have purchased from The Stem and will be doing so again!”

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“Very nice item as expected, Thank you!”

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“Beautiful plants delivered in good condition”

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“Everything was perfect – it was super easy to order, and the plants (which were a gift) were delivered on time and in excellent condition. Even better than the pictures :)”

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“Very pleased with the 120cm yucca tree I purchased. Arrived on time despite using DHL who are notorious for horrible delivery down here in SW Devon. It arrived in a no-frills box wrapped in no-frills paper. The plant itself had two bent leaves but to be expected on its journey. Nothing major. I'm very pleased with yucca tree and after it settled is a beautiful addition to my home. I definitely had a very pleasant experience with you from bringing to end and will purchase from you again ♥️”

The Stem 5 star review on 23rd February 2023

Helpful Report

“Really nice peace Lilly plant arrived, great packaging, shows the you guys really care about your products”