The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, our Plant arrived exactly when they said it would in great condition and for a good price. Would definitely buy plants from here again”

Helpful Report

“Small order, but flawlessly executed! Looking forward to shopping with them again.”

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“Plants arrived in great packaging and they look amazing”

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“Love 💚 welcomed member of my plants family 😍 Packaged really well.. handled with care.”

The Stem 5 star review on 5th February 2022

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“The Stem's service was quick and efficient, ordered my plant on Monday/Tuesday as arrived by Friday afternoon. Constant contact as to when my order would be sent out and when it would be delivered with specific timings... And most of all my Monstera Deliciosa and the tribal pot/basket is absolutely stunning and has brought a smile to my face!”

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“Shame some of the products are London only deliverable, but completely understandable to ensure products arrive at their best. Happy with the price, the plant and the pot. Will use Stem again. Thanks”

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“Received my plants quickly and well packaged. They are perfect and I would highly recommend this company.”

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“Took nearly 2 weeks for them to tell me they don't deliver to Northern Ireland. Took money first though.”

Helpful Report

Hi Ruairi, We are very sorry for the delivery issues, we are currently not able to deliver to NI due to plant passporting rules, which is out of our control. We have updated our delivery page to make this clear and we will explore a techinical fix too. We hope we can find a way to share plant happiness in NI in the future! Best wishes, James

“Loved both the pots and the plants that came in them. I will be ordering more from The Stem. Thanks!”

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“A beautiful plant in wonderful condition promptly and safely delivered and packaged beautifully too”

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“Pants arrived in beautiful condition thank you”

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“Fast delivery and plants in perfect condition, all the way down to Cornwall. Will be buying more 🪴 soon!”

The Stem 5 star review on 4th February 2022

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“Good quality plants arriving quickly and in good condition.”

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“Great healthy plants, excellent packaging and delivered on time. Good value for money.”

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“Great plants and quick delivery”

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“Love the Stem! Been ordering from them for the past few years and service is always great!”

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“The condition of the plants I ordered is so much better than where I ordered previously. I ordered a money tree & areca palm and they arrived on time in top condition, healthy and quite big with care instructions (and no packaging!! They were delivered in nursing pots to my doorstep). So very impressed and and happy, will order my next plants from this place again.”

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“Amazing plants and delivery service. The plants are delivered to me hand in hand with the best care. Thank you!”

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“First time buying from The Stem and very pleased with service and quality of my plant it was packaged really well and plant is nice and healthy would definitely order from The Stem again.”

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“My plant arrived ,so healthy and was well packed”

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The Stem is rated 4.9 based on 4,918 reviews