The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree came really nice. Great service!”

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“Lovely tree and fast delivery!”

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“Amazing, ethical company. Friendly service, fantastic communications. I couldn’t be happier with our tree. I was worried about ordering one online without choosing it in person, but the most gorgeous Christmas tree was delivered- perfect shape, healthy, and bushy. Love love love it!! Thank you. Will be ordering again next year!”

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“Loved our tree so much! Really good customer service from The Stem team - thanks so much!!”

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“I did order a Christmas tree for our office! The whole process was so easy, and perfect timing with the delivery as well. Price was exceptional for the great product received. Well done!”

The Stem 5 star review on 1st December 2021

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“Quick delivery and beautiful tree.”

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“I bought my friend the gift of a Bonsai money tree in a beautiful pot for her birthday. Safe to say she was thrilled and loves the plant. The customer service at The Stem has been fantastic! I shall definitely be buying from them again.”

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“Super professional team and really quick delivery of my Xmas tree (2 days). Thanks a lot!”

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“Delivered our Christmas tree which is perfect. Beautiful tree between 4-5ft and still looks full beautiful and smells insane! Great care information and helpful customer service. Thank you so much!!”

The Stem 5 star review on 30th November 2021

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“Excellent service and a beautiful tree! Very happy will use again!”

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“My beautiful Christmas tree was delivered with care and cheer in perfect time. Stunning, fragrant and affordable. I will definitely be back next year!”

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“Great service, beautiful tree and very friendly, professional delivery! Highly recommend! Ohhh, and great price! Thank you!!!! My Xmas tree is beautiful!”

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“Everything was really easy, from ordering to the delivery - the stem team was in touch throughout to make sure we knew when it was coming. The tree is bushy and beautiful, I did not expect such a perfect shape and I love it.”

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“Thanks you so much all my plants was so good like the picture I chosen”

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“The Nordman Fir 5-6 ft tree and the base which we bought on The Stem on Thursday arrived promptly on Saturday. Communication was very clear - text message with 1 hour slot and email explaining on how to care for the tree. It is honestly the best looking tree we have ever bought. The base is simple to use and held the tree very well and stores good amount of water. We will definitely buy again!”

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“This is the first time we've used The Stem - ordered a Christmas tree and everything was brilliant. Easy to book the delivery (and short wait for the tree) and very good value. We got a 5-6ft tree and it's great quality. Had it for a week or so and hardly any needles have dropped. Will definitely use again next year!”

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Hi Deb, Thank you for sharing your experience :) Best Wishes, Lana

“Tree looks perfect, I can’t fault it. Super efficient delivery. Would definitely order again!”

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“I ordered two plants from The Stem - an asparagus fern and a peace lily. Both were so beautiful! I'm honestly amazed at the quality of the plants I received. Not only that, I was so pleased that the plants were delivered to my doorstep without any excess packaging that created waste - it was just my the plants and in absolutely perfect condition :) I will definitely be ordering more plants from them in the future!!”

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“Great company. They delivered the day after I ordered and I can imagine that there were indeed very busy with Christmas tree deliveries at this time of year. Lovely tree. Highly recommended.”

The Stem 5 star review on 29th November 2021

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“Terrific service, beautiful tree delivered in a timely fashion.”

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The Stem is rated 4.9 based on 4,918 reviews