The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

Write Your review

Tell us how The Stem made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really please with the plants and pots from The Stem. Really healthy plants. Good, friendly service and (named day) delivery. Will be ordering more.”

Helpful Report

“Excellent quality, and delivered with no packaging - thank you!”

Helpful Report

“Beautiful plant, arrived in great condition and was actually hand delivered, love my new plant!!”

Helpful Report

“Excellent service and very quick delivery. The pots I bought are gorgeous”

Helpful Report

“I bought a Monstera Deliciosa as a housewarming gift and the service was very good and easy- you can add a personalised note that is handwritten and you can also choose the delivery day which was very convenient. The plant is lovely and a new leaf has already grown!”

Helpful Report

“Excellent”

Helpful Report

“I had no idea how small a business The Stem is so I was extremely impressed by how efficient they are! They delivered my plant within a few days, and the chap who delivered it was lovely. The plant itself is beautiful and fantastic quality. I will absolutely be buying from them again soon!”

Helpful Report

“I'm happy with my new plant. Thank you very much!”

Helpful Report

“Love my Bird of Paradise plant, its so healthy and love its large size. It looks great at home. Thank you for a great service. I'll definitely be ordering more plants from The Stem again.”

Helpful Report

“I recently developed a love for indoor plants and started with succulents and a bonsai tree, then i decided to buy 5 from The Stem. The plants they delivered are so nice and well looked after, it’s amazing! Maddie was so nice and sweet, looking at ordering a few more soon!❤️”

Helpful Report

“We absolutely love our plants, they have transformed our flat! The customer service has also been great, we had a problem with one of our plants and they replaced it within only a couple of days. The person delivering the plants was so friendly and happy and made sure everything was okay before he left. Would highly recommend, especially because they plant a tree for every plant ordered!”

Helpful Report

“Second time I've used the stem now and both times the plants have exceeded my expectations. Plants arrive picture perfect and with a delivery driver that is courteous and friendly. Wouldn't buy plants from anywhere else now.”

The Stem 5 star review on 26th March 2021

Helpful Report

“Great service and plants are excellent”

Helpful Report

“Really great service overall. So happy with my new peace lily!”

Helpful Report

“Amazing plants options, great prices, love the pots and delivery was great!!!”

Helpful Report

“Plants are great quality and a bit bigger than I expected. Really pleased.”

Helpful Report

“I ordered three plants from The Stem and genuinely couldn’t be happier with them. The plants are gorgeous and I will definitely be ordering from The Stem again.”

Helpful Report

“Great friendly service and the plants are beautiful!”

Helpful Report

“My ficus elastica tineke is gorgeous! Had to order another TWO rubber plants from them, and likely other plants soon! 🙌🏼”

Helpful Report

“Very good service, highly recommended as a surprise present! And they managed so well with writing a letter in a foreign language :D”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews