The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great value and quick delivery.”

Helpful Report

“Couldn't be happier with my Money Tree. It is true to picture, looking green and healthy. The delivery was easy and the gentleman even helped by carrying it into the flat.”

The Stem 5 star review on 30th January 2022

Helpful Report

“I was actually sad and disappointed when I received my Stem delivery. Sad because the plants looked a bit traumatized from their journey. Disappointed with the quality of the pot stand I ordered, not cheap and arrived wobbly and uneven. I won't order from The Stem again I'm afraid, I'd rather pay a bit more like I did at the first online company I ordered from and know the plants will be better protected.”

Helpful Report

Hi Rhian, We're really sorry to hear that you were not 100% happy with your order. If you get in touch with us at info@thestem.co.uk, we would love to make this up to you :) Best, James

“Great value for Plant. Very pleased with quick delivery and quality of plant. 100% recommend”

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“Extremely happy, arrived perfectly prepared.”

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“Excellent service. Well packaged. Lovely plant.”

The Stem 5 star review on 29th January 2022

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“Great quality plants, delivered quickly”

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“Brilliant service - super easy to use website reasonable prices (used 25% off through Vodafone veryme). Quick delivery and great packaging (no damage to either plants or pots).”

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“Fantastic quality plants! Would highly recommend.”

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“Great plants - great service! thanks”

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“Love these plants. Healthy and strong, so well packed and protected for post. Arrived quickly. I will certainly be back and can recommend the site.”

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“I am very happy with my purchase... The whole process was quick and easy, and the plant arrived in a very good condition. Timely delivery as well. Communication via email was also good.”

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“Amazing and very quick service! My plant is gorgeous! I would definitely recommend. Thank you”

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“Order two large snake plants. Very easy to navigate website and very professional service from ordering to delivery. I was able to pick my delivery date of choice, and received an update of window of delivery. Plants arrived within delivery window in great condition. Good price and good quality. Thank you!”

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“First time I have bought a plant online and The Stem made it a wonderful experience! Friendly and fast responses to my initial queries, and my new plant (which I love!) was delivered in days. Thank you!”

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“Good service, fast delivery, nicely packed. Healthy, good size plant. Only negative - a litte expensive especially taking postage into account.”

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“Healthy plant delivered very quickly”

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“Quickly delivered, well packaged, beautifully wrapped and my plant is gorgeous, thank you.”

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“Delivered quickly and with care! The plants look perfect and happy!”

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“The plant was on time and in excellent condition, luv it, recommended stem”

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The Stem is rated 4.9 based on 4,918 reviews