The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

Write Your review

Tell us how The Stem made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very caring service and the plant came in very good condition”

Helpful Report

“I love all these pants. It’s a great experience n I will definitely purchasing more in the future. :)”

Helpful Report

“Absolutely beautiful plants. I’ve ordered twice and each time they’ve been happy, healthy and the service has been impeccable.”

Helpful Report

“Really enjoying my plant and the delivery came on time. I was also happy to see that the plant was only wrapped in packaging paper. No unnecessary packaging or boxes”

Helpful Report

“Very fast delivery and amazing plants. Came perfectly and beautiful!!”

The Stem 5 star review on 2nd March 2021

Helpful Report

“Super easy to order, great descriptions on the website and fast delivery with a smiling face - perfect!”

Helpful Report

“Great service. Was able to pick a delivery slot less than two working days away. My ZZ and money tree both arrived beautifully packed and well hydrated. The ZZ was in particularly great condition, and looks amazing. Unfortunately the money tree suffered some damage in transit to its very delicate stems, but James (the founder) was super understanding, and offered a discount on it as it couldn't be replaced (it had gone out of stock). Nothing wrong with the money tree healthwise - just needs some pruning and will be in top aesthetic shape in a couple of months (hopefully!!). Highly recommend The Stem, and will be back to buy more when I can make some more space in my house!”

Helpful Report

“The plant came at the specificed time, looked beautiful, and the man that delivered it was very friendly. All round excellent service :)”

Helpful Report

“This was a gift from my friends and made my day :)”

Helpful Report

“The plant was a gift for a friend - it arrived during the time given and in perfect condition.”

Helpful Report

“Excellent - couldn’t have been happier with the service and the plants. It was for a present and the plants look exactly like the website and delivery was perfect . Thank you”

Helpful Report

“Beautiful plants, all so healthy and bigger than expected! They were delivered quickly too, highly reccomend.”

Helpful Report

“Excellent products and services. I'll certainly buy again from The Stem :)”

Helpful Report

“Great quality plants and lovely service, including delivery. Will definitely be ordering again.”

Helpful Report

“Amazing service! The plants are absolutely beautiful and the team were incredibly helpful and polite. Thanks very much, would recommend to everyone :))”

Helpful Report

“Thank You for being so attentive to write my Hungarian message in a proper way! You are awesome!”

Helpful Report

“Bought a beautiful plant and pot for my friends move which made her day. Great quality, prompt service and a very happy customer!”

Helpful Report

“Great service, beautiful plant.”

Helpful Report

“Great service, came fast and easy and the delivery guy was so friendly and lovely!”

Helpful Report

“Great service and great plants. The website was super easy to use and I will definitely come back again.”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews