The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with what I ordered. The plants arrived, they were healthy and happy, bigger then I expected and I had the joy of planting them myself. They provided extra compost, instructions and little touches like cards. Really pleased and I would recommend them.”

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“Plant arrived carefully wrapped and protected for transport. Plant looks healthy”

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“Plant had leaves dropping off. I list about 5 stems. Looks nothing like the picture Always a problem when buying online”

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“We are very very pleased with all the plants that have arrived. They looked exactly like on The website. The shamrock plant is actually flowering at the moment. None of the plants were damaged as they were delivered by hand and individual pots, so there are no boxes to dispose. Will definitely recommend to friends who are looking to buy plants. It’s a shame that you do not sell Venus Fly Trap.”

The Stem 5 star review on 16th September 2022

Helpful Report

“Thank you for my order, everything arrived very well wrapped and in great condition. All above a beyond what I expected.”

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“Best plants in London! Fast delivery and carefully. Recommended.”

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“Very healthy and beautiful plant in a very good price.”

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“Plants arrived healthy and undamaged within 8 days from order. Very pleased with the quality and variety from The Stem. First time ordering plants online and can say I will be ordering again! Also thankful not to see any plastic used which is always a positive”

The Stem 5 star review on 15th September 2022

Helpful Report

“I bought this plant as a present for a friend and from my perspective, the plants were well priced and the website very easy to use. I like the filters that you can use to find the perfect plant. My friend was completely impressed with the condition of the banana plant and also the courier. She really was touched how he handled the package with so much care.”

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“Great little plant shop! Amazing! Loved all the plants I have bought! They were in really good condition and way bigger and more beautiful then I was expecting, which was great! Prices are amazing! Delivery and service was great as well! I wanna buy the whole shop! Can't wait to get some more! 💚💜💛🪴🌵”

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“Stylish and aesthetic, keeps the house looking clean and I am very happy with the purchase.”

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“Truly appreciate the 5 Star service from The Stem. My plants arrived within the time slot specified, and the courier was happy to take them upstairs. I love the fact that he took pictures to show the condition that the plants arrived in. I’m so happy with my plant babies, that I’m just looking forward to them thriving within my home. I look forward to purchasing more plants from you in the future.”

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“Great plants and great service. Thanks you”

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“I am so pleased with my plants. The delivery service was great. Many thanks to give me those lovely plants!”

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“What you see on the website is what you get! Amazing customer service & plants are in PERFECT condition when they arrive. I will 10000% be coming back to order more.”

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“I ordered Large Stem Monstera and Palms from Stem. I was very impressed with the high quality plants and the care taken to package and send these items to my home. I will definitely be ordering from The Stem. They are a company that cares about plants and customers.”

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“So I've never actually had a houseplant before. The research I did gave me the info and The Stem fulfilled the actual order. I will certainly be experimenting more with other plants.”

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“Delivery was very speedy, the plant carefully wrapped and a very friendly delivery lady. I would definitely use again.”

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“Good email updates for shipping (took a few days for order to be shipped as stated at time of ordering so no problem). Plants arrived in good condition and looking healthy and included care info via a QR code. Much better than a bunch of flowers!”

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“Plant was delivered on time and is amazing quality”

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The Stem is rated 4.9 based on 4,918 reviews