The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a plant for a friend as a gift and it was a surprise! Really good service and prompt responses! The delivery agent was very efficient - he/she uploaded a picture of where he/she left the plant, making it easy for my friend to track it down! Thanks team Stem!”

Helpful Report

“My plants arrived quickly and can say I’m very happy with my new plant babies! I also like to point out, the great customer service too. I had a slight issue with putting in a wrong door number and Stem were quick to resolve the issue : ) Thank you! Highly recommend”

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“Great service. The plants arrived healthy and well packaged. No problems”

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“The plants look even better than I expected and in a good condition”

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“Amazing! 😍”

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“Lovely plants with good quality plus fast delivery!”

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“Great website for shopping. Delivery was quick and it was nice that there was no packing. The greenest option!”

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“Plants are healthy and thriving. Delivered promptly much appreciated! Well recommend!”

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“Fantastic service and beautiful plants”

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“Ordered twice from Stem, both plants really healthy, great service.”

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“Beautiful plants”

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“It’s a shame that the plant I purchased arrived with contagious insects, otherwise the plant is beautiful and delivery is great. James was helpful. I received refund in the end.”

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“Stem team are very kind, but delivery services were an awful experience. Plants are lovely and healthy though 🌿🌱”

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“great plant”

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“Very nice pot and good updates on when delivery could be expected. Nice sized plant but some of the leaves on it looked a little crispy and dry, they came right off the plant.”

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Hi Sarah, We're sorry to see your snake plant did not arrive in pristine condition. If you get in touch by emailing us at info@thestem.co.uk, we'll get this sorted for you! Best, James

“Excellent service and incredible price! My plant is absolutely gorgeous and arrived within 3 working days. Very pleased, highly recommend!”

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“Lovely plants were delivered yesterday. Great selection, plant care advice and delivery. Highly recommended.”

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“Perfect product, perfect service!”

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“it was all so smooth, payment went without issues and a couple of days later everything got delivered. I highly recommend The Stem and I'll certainly buy more plants from them”

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“Love the quick service. Good quality plants as promised”

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The Stem is rated 4.9 based on 4,918 reviews