The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my plant, delivery was great too”

Helpful Report

“Lovely selection of plants- nice and easy to order and arrived in fantastic condition. Would recommend and use again!”

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“Amazing service! I've used 3 different plant deliver services the past 3 years, and Stem was by far the best. Gorgeous plants, well priced, fast and friendly delivery. I'm pleased!”

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“A* customer service as always! Love having my plants hand delivered to my room.”

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“Beautiful plants delivered in a beautiful condition. Brilliant customer service and delivered on time. I absolutely love the plants and will be ordering again! 100% recommend!”

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“Great plants, prices and service! Highly recommended!”

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“Very pleased indeed. It was easy to order on the website and the plant was delivered on time. The house plant is of excellent quality and I would certainly order from The Stem again if needed.”

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“The plant and pot are beautiful, even more so than in the pictures, and they were delivered promptly and in good condition. Very happy with the service.”

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“Such incredibly kind service - go above and beyond to ensure you’re happy with your beautiful plants!”

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“I loved the great communication re delivery and when I collected my plants from my neighbour I loved that they were wrapped in paper and not stifled in cardboard boxes. The internet is swamped with lots of businesses selling plants but I chose The Stem as its local and it's important to support small local businesses. The plants are so healthy and I shall be definitely be buying plants again. The after sales is really good too with lots of guidance, tips and support.”

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“The plants are great! Quality is excellent. I would definitely recommend Stem to friends and family and I will be buying more plants from them in the future! Great service James and Team!”

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“Really quick delivery despite being in the middle of a lockdown. The plants are beautiful and shortly after receiving them I got an email with a plantcare guide, lovely service”

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“Great looking plant and pot, great service.”

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“Plant arrived in good condition and is currently looking great in it's new home!”

The Stem 5 star review on 29th January 2021

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“5* service from ordering to delivery! The driver gave me information on the plants that he dropped off too which was amazing! The quality of the plants is also amazing! Will not order from any where else ever again! Thank you!! From me and eskie ;)”

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“Beautiful plants in amazing condition!”

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“I’ve got 3 plants delivered today. They all look really nice and give a perfect atmosphere to my home! I definitely recommend James and his team!”

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“Very happy with my new plants and pots. Great quality. Easy to order and friendly delivery.”