The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely tree, great service and price!! Would definitely recommend!”

The Stem 5 star review on 19th December 2021

Helpful Report

“Fabulous quality tree, delivered to our door and with questions answered and resolved swiftly.”

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“Excellent service. Lovely tree!”

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“Prompt delivery and absolute bargain price for a HUGE tree! Couldn't be happier! Definitely know where I will be getting my tree next year - far cheaper than anywhere else I saw with the bonus of free home delivery!”

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“Lovely Christmas tree arrived as expected.”

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“I was absolutely delighted with the plants beautifully presented an absolute joy to give as gifts. The Chris tree was very fresh and a well proportioned with green thick foliage. I found the ordering very easy and delivered on time.”

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“The most beautiful Christmas tree ever! Usually, I purchase ours from Petersham nurseries but we will now, only ever purchase outs from The Stem. Doesn’t shed, smells amazing and is shaped to perfection!!!!”

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“Lovely Christmas tree - heathy looking and beautiful shape. I bought a water retaining stand too and they work perfectly together. Very convenient delivery too. Will buy again next year!”

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“It was really easy to order, the delivery came punctually, half an hour early in fact and the tree is beautiful. We had it up without decorations for a few days as it was so green and lush! Highly recommend.”

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“Very good will be using you next x mass”

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“The quality of the plant is superb! Will definitely check out The Stem when I am planning to purchase my next plant baby :)”

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“Excellent tree. Full and well shaped. Easy to order and good delivery slot. Only slight comment is that the tree came earlier than slot given and had to be left outside - but this would be delivery company.”

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“I found this company advertised on Instagram and wasn’t sure whether to trust them, but the trees looked so beautiful and I loved their ethos that I thought I would try them and I am so glad I did! The tree is beautiful and came with good instructions as to how to look after it and the ordering and delivery was so smooth and efficient. Would definitely recommend.”

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“The order and delivery processes were excellent, on time and a very polite, delivery man. The plants were very green, healthy, and look very happy in their new home! I would definitely recommend The Stem for plant quality, customer service, and great delivery times. Thank you!”

Helpful Report

“Really pleased with the medium sized blue spruce we ordered - excellent quality plant and smelled beautiful! Delivered on time - only hitch was not receiving a time slot via text on the day but that was resolved promptly when I enquired, and more than made up for by the quality of the plant itself.”

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“Great service - speedy and personal delivery of a beautiful, healthy plant!”

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“My tree looks amazing, great shape and condition 👍”

The Stem 5 star review on 18th December 2021

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“Started my plant collection with The Stem. I’ve ordered 6 plants so far and all have arrived in beautiful condition!! I am so pleased with all of them!! I just received my latest one, a Calathea this morning :) Thank you The Stem for great service and delivery is always on time!!”

The Stem 5 star review on 17th December 2021

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“Excellent plants...I was super surprised as I bought quite a few and each plant is fantastic, delighted with The Stem 💚”

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“Good quality, efficient and friendly service. Highly recommended”

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The Stem is rated 4.9 based on 4,918 reviews