The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in Scotland and I'm always wary of where I buy my plants from because of the delivery times. I noticed on the website that there were some of the bigger plants that only delivered to London so I had to take the next size down but this did allow me to buy more! Communication from the team from purchase to delivery was excellent. I knew exactly when they left and when they would arrive and when they did I was not disappointed. All my plants were absolutely beautiful, well packed and the monstera even had a brand new leaf! Thank you - I will definitely look to buy from The Stem again! 5 ⭐ review!”

The Stem 5 star review on 14th February 2022

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“Arrived when they said in good condition.”

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“Brilliant service and even their comms to let us know how the order was progressing had a happy feel! True to their word all round. The plants and pots were first class. Everything they claim is genuine and we couldn’t recommend them highly enough. Thankyou so much and especially to a lady called Maddie!”

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“Great service. The plant looks amazing”

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“Plant was healthy and great service and as described”

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“The plants were lovely! Thank you for delivering it with care.”

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“We love our new addition to our plant family. The plant came in excellent condition & beautifully wrapped. The package was very secure and delivery was prompt. Will definitely be buying again from The Stem! Thank you”

The Stem 5 star review on 12th February 2022

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“Great stuff! Straightforward transaction. Plants are beautiful! Awesome company planting a tree for every order. Keep it up!”

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“Brilliant service, quick delivery, amazing packaging. The plant arrived in good healthy condition. Really lovely - thank you. One small query - the plant info suggests repotting into a slightly larger pot - this is ok but we purchased a ceramic pot to go with the plant - the size of this pot does not allow us to increase the size of the pot as suggested????”

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“Love my plants. Excellent quality and service”

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“Absolutely delighted with my Snake Plant Zeylanica purchase. Perfect height and in fantastic condition. Delivery was smooth and the plant was packaged with care! Excellent service. Thank you!”

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“Found these guys doing a general search and I am absolutely delighted with my plants, very quick delivery and lovely fresh plants packed beautifully and larger than I thought they would be. I shall certainly order again when I need some more.. thanks”

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“Lovely healthy plant, generous height, and recyclable packaging. Would buy again from here.”

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“My cactus arrived in perfect condition and was really good valve for money. Would definitely use The Stem again!”

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“Great delivery, and very helpful as I needed my address changed.”

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“The plant is beautiful and in good health.”

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“The customer service of Stem is 2nd to none. There was a problem with my first order which they put right very very quickly and graciously to our total satisfaction. Even changed the delivery slot to ensure someone would be at home. Very highly recommended”

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“Amazing quality and arrived on time! Excellent service:)”

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“Ordered a plant as a housewarming gift for a friend- she loved it, it all arrived safely, and for a competitive price. They do send a lot of marketing emails though.”

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“The indoor plants are really healthy and much bigger than I thought. The blue pot is gorgeous.”

The Stem 5 star review on 11th February 2022

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The Stem is rated 4.9 based on 4,918 reviews