The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

Write Your review

Tell us how The Stem made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plant arrived very well package and healthy. Was easy to arrange redelivery.”

Helpful Report

“Easy to use, ordered simply, arrived in time and is a fantastic plant and pot - thanks!”

Helpful Report

“Guys thank you so much! We love our new plants. Good luck with everything, no doubt we will use you again soon!”

Helpful Report

“I ordered a plant for my mum for Mother’s Day which she received yesterday, she is absolutely delighted with her plant , however she asked me , how do I look after it , as she did want to kill it . Unfortunately you didn’t put any care instructions in the box .”

Helpful Report

“Thank you The Stem team! Healthy plants and on time delivery!”

Helpful Report

“Lovely plant,quick delivery,very pleased with all aspects of purchase,thanks.”

Helpful Report

“Excellent service! Highly recommended”

Helpful Report

“I can honestly say I have never been happier with a plant I've had delivered and being an avid plantaholic in vulnerable household, that's been locked down for over 2 years that's a big statement! It is absolutely perfect! It didn't come in a box and therefore didn't get all squished during delivery. There's not a single blemish on it, not a single bit of soil out of place, and it has new leaves about to sprout! I will definitely be buying again! It did take just under 2 weeks to arrive but it was definitely worth the wait! I'm a very happy customer.”

The Stem 5 star review on 9th March 2022

Helpful Report

“Great packing, fast delivery and more importantly beautiful healthy plants. Will buy again, thank you!!”

Helpful Report

“Wonderful plants and amazing service, even sent a speedy replacement when the first one was lost by the delivery company! Will be back here for all our planting needs, gifting and pots, thank you so much 😊”

Helpful Report

“I’ve ordered from The Stem twice now and both deliveries were made in a timely manner and within the communicated time slot. The products/ plants are of good quality and I’ll definitely be ordering my next plant from here!😊”

Helpful Report

“My plants arrived safely and they look as good as I hoped.”

Helpful Report

“Plants received in good condition and are thriving. Was a bit worried as they were very cold when they arrived but are doing well nicely wrapped Only marked down from a 5 as a wee bit later than expected and box they came in was huge. Would order again”

Helpful Report

“Very happy with my snake plant from the stem. I'd not used the stem before but thought I'd give them a go as they seemed fairly cheap compared to other websites. My plant came in fabulous condition, I will definitely use again, thank you 😊”

The Stem 5 star review on 7th March 2022

Helpful Report

“Can't fault the experience with The Stem; lovely website and great customer service. Plant is absolutely lovely - better than expected. Am already eyeing up my next purchases!”

Helpful Report

“Received the plants in excellent condition, very nice and very pleased thank you for your service.”

Helpful Report

“Great plants at really competitive prices. Delivery was very quick & convenient to book in. The website was very user friendly for a novice plant buyer by myself with the care details clearly listed. Definitely would recommend The Stem!”

Helpful Report

“Gorgeous plant delivered on time and a very reasonable price. Would definitely use company again”

Helpful Report

“Delivery was very fast as was the dispatch. Both plants are beautiful and in great condition - we purchased a bonsai money tree and a huge bird of paradise plant, both of which were in amazing condition.”

Helpful Report

“The plant was exactly as advertised and they even watered it before delivery.😊 The delivery driver carried the plant right to my door steps. Thanks Stem I am happy with my purchase.”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews