The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best communication, regarding email responses and also confirmation of delivery.”

Helpful Report

Hi there, Thank you for your feedback. We are sorry to hear the communication regarding delivery and email responses was not up to our usual standard. We take this seriously and hope your experience with us next time is better. My name is Lana and I'd be happy to assist you if you have any questions. Best Wishes, Lana

“Fantastic fern delivery, very bushy, striking plant.”

The Stem 5 star review on 27th November 2021

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“Plants delivered in best condition. Really happy with fast on time delivery.”

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“Absolutely beautiful plants. Made me smile. The children love them and enjoy looking after them. Like pets but no need to walk them. Anita Nilsson, London”

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“Kind service, got a gorgeous plant really fast!”

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“Beautiful tree. Super fast and efficient service. Highly recommend!”

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“Super pleased with quality of the 3 plants I ordered. Would def purchase again!”

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“Bought some plants and pots as well as a Christmas Tree - great service and plants look great”

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“Great delivery and communication! had to change the date and they did that quickly and without issues! The tree is beautiful too - highly recommended”

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“Great experience! Completely problem free. Fast delivery, great looking Christmas tree, quality service. Highly recommended!”

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“Amazing service! My Christmas tree is perfect and the delivery tracking was so precise! Thank you! x”

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“Very happy with the gorgeous plants that I ordered from The Stem! Quick delivery and very friendly delivery driver. 10/10. Thank you to The Stem team x”

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“We had the loveliest, freshest Christmas tree delivered directly and easily to our flat. We'll order this every year for sure, and will highly recommend it to others.”

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“We are setting up a new office in Marylebone, and needed some live plants for the ambiance. Ordering from The Stem was very straightforward and easy, and more importantly, the pictures on the web-site match the plants we got. Delivery was a quick and courteous, and the person delivering them to the time to place them right. Very happy, and will be ordering more.”

The Stem 5 star review on 22nd November 2021

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“I ordered three plants from The Stem and they are all in amazing condition, I am very happy with them.”

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“Very thoughtful notes both when expecting the delivery and when I received it. Great tips on how to become a plant parent. Would 100% recommend the Stem to friends”

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“Easy to shop, well layed out site. Nicely merchandised. Reasonable prices, and quality plants. Very happy!”

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“I love my new plants thank you so much”

The Stem 5 star review on 21st November 2021

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“Delivery was so quick and efficient! My plant looks soo good, and for the price I paid I’m very happy, will be purchasing more ❤️ (Pls ignore my small pot haha)”

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“Fantastic service team and obviously plants! I bought more than 10 plants at stem and love all of them so much. Customer service is out of this world! And you get all the tips to keep your plants happy! Would highly recommend”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews