The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality healthy plants, quick delivery & well packaged. Really great pots too. Will definitely be ordering from again. Have used other online plant services, & this is by far the best”

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“Love my new plants! They came healthy and I feel confident to look after them - and I’m not a plant person! Communication was excellent the whole way.”

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“Great that they categorise plants both by light needs and pet friendliness. Customer service great too as we wanted to add something to an ongoing order and they made it happen.”

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“Great plants, great delivery!”

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“I personally love indoor plants so l went on your web site, and l loved what l saw . I made a purchase for a Areca Palm, it arrived and l fell in love with it , it has become a talking point. It is so discreet, but you cannot miss it . I am impressed with the service and price. I am seriously thinking of another purchase. Thank you again yours Keith Summerfield.”

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“What a professional, brilliant and good value service. So good to see a small business ticking all the boxes. My email query was answered in minutes by founder James and my delivery was fast-tracked. The fiddle tree is healthy. Love it! Thank you all. Really recommend these guys and great to support new businesses.”

The Stem 5 star review on 29th April 2022

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“Gorgeous plants, fast delivery and impeccable customer service! Highly highly recommend!”

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“I was very happy to discover Stem as I needed to purchase a large plant but have no car. Ordering process very easy and I liked having the chance to select suitable delivery date. Plants arrived on time in a healthy state, I'm a happy customer!”

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“I have ordered plants through the post before from other sites and the plants have arrived on death’s door. The plants I ordered from The Stem however were lush and healthy, so I am extremely pleased and would order from them again in a heartbeat!”

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“Plants turned up in perfect condition despite zero packaging. Good value and service!”

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“All my plants arrived in PERFECT condition! Customer service was so helpful & efficient. I will 10000% be ordering more plants!!”

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“Amazing plants, amazing service. Thank you so much. xx”

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“Lovely, healthy plants. Very well packaged, they looked great straight out of the box and, compared to other companies, very good value.”

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“Great selection of plants, reasonably priced. Arrived quickly and in great condition. Good instructions for care. All round an excellent service.”

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“I ordered a plant for my son's birthday. He's been gifted plants from The Stem before by family members and we love your service and healthy plants. Thank you- we'll be back again, no doubt!”

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“Easy to order, quick delivery, lovely packaging and a lovely plant. Great care advice, I will be ordering again.”

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“Lovely plant, great service!”

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“Very pleased with my new plants”

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“The Stem is great. Good selection of plants. Great service. Great delivery. My plant arrived in excellent condition. Good care instructions were provided with my plant. I would happily buy from The Stem again.”

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“Such a fantastic choice of plants and mine arrived in perfect condition and really quickly all the way to the Isles of Scilly! I have already ordered more! Thank you so much for all your hard work 🥰”

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The Stem is rated 4.9 based on 4,918 reviews