The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company. They handled my order within a day and the delivery was smooth and quick! Even when I had to change my delivery address the team were so helpful. The plant itself was very healthy and even bigger than I expected, I was so happy with my Monstera. Thank you so much to The Stem team!”

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“Amazing plant. Great quality, was able to deliver on the day I requested. Great brand, will definitely be using again”

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“Ordered online from the USA as a gift for a friend in the UK. She says the plant is lovely! It was delivered exactly on schedule and we were kept informed with delivery email updates on a regular basis.”

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“O I have ordered plants for my home which always arrived intact and plants in great condition. All my plants from the stem with their guide on care have flourished . (Many of the ones i bought local to me died off ) so I am always confident that The stem will provide good healthy plants . My recent purchase was a gift to my aunty , (their was some delay with delivery ) however she was delighted with her christmas cactus and without promoting she made a note of saying what good quailty and condition the plant was in and it brightened up her day :)🌵, and so I would.not hesitate to recomend The Stem and infact I am going to treat myself to a new fern as the one i got locally clearly wasnt from healthy stock and died off .”

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“Delighted with plants,they look well in my flat,they were delivered nicely by DHL .thankyou”

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“Excellent little site with lots of plants - My order arrived on time, well packaged and the plants were in great condition exactly as described Lots of useful help on the website for aftercare also which was a bonus Thanks, will be ordering again 👍🏻”

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“Beautiful healthy plant Delivered on time.Very pleased”

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“My beautiful money plant arrived intact and in perfect condition. I have a large conservatory and and the lovely exotic plants from Stem look amazing. Great value for money.”

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“I bought the blue fractured plant pot for my son as a Christmas present. I was impressed with the quality of the pot and the communication from The Stem all the way through until delivery. I was able to choose a delivery day and it arrived on time and well packaged. My son absolutely loved it.”

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“Absolutely love The Stem. My first time having a plant and they included easy digital instructions on how to care for my baby. I ran into some troubles watering but after I followed their advice, my baby is healthy and blooming. Do thank you The Stem, you rockkkk.”

The Stem 5 star review on 6th January 2023

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“Very happy with my Ginseng Bonsai and pot and amazing customer service! :)”

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“Great service! I ordered a big bird of paradise and was able to schedule delivery, and had regular updates about when it was going to arrive. It arrived well-packaged and was really healthy - the recipient of it was very happy!”

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“Excellent service, I would 100% recommend The Stem and would use them again in future. Fast delivery, and great customer care. Thank You!”

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“Out of 6 plants ordered only 1 had no damage and was in good condition(Asparagus Fern). Monstera(Swiss Cheese Plant) Footstool Palm looks nearly dead after a few days in the flat. Leaves were very dried/burnt on arrival. The Umbrella Tree had one entire root rotted, and wrinkled. Blue Star Fern leaves were ripped and burnt-looking on the ends. Unfortunately poor quality, however, may be due to DHL delay in shipping. Plants may have been 1 entire day stuck in a cold van, which will probably cause harm to all the plants in the long run. Lets see how long they last.”

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“Great selection of plants, easy ordering and fast delivery. Plants were packaged really well and arrived in mint condition. Great that you can purchase pots that up know will fit your plants. Really fantastic service and fab plants. Would definitely recommend.”

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“Hello, lovely plant, but just wanted to mention that it arrived a little damaged from transit with a broken tray and part of the plant snapped off.”

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“Love my big stem monstera, good value for money bigger than expected. Good update with the tracking for delivery will be ordering again x”

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“Ordered an indoor house plant attached to a large lava rock chalked root over rock Bonsai tree. Truly awesome size just love it”

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“Awesome team, all very helpful, prompt email responses with great advice and levels of service :) Will buy again soon!”

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“The plant delivered is beautiful and was delivered right on time, couldn’t be happier!”

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The Stem is rated 4.9 based on 4,918 reviews