The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the plants came in great condition, healthy, and carefully packed. Sometimes when you order online, the plants are not as beautiful as in the photo. But, in that case, the plants looked even better in real life! I really like bamboo and coir grow pots too.”

Helpful Report

“Fab customer service. Initially ordered incorrect plant but one email to the team and they updated order. Would highly recommend.”

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Hi there! This was lovely to read, Thank you very much for sharing your experience and being part of our community. Best Wishes, Lana

“Great choices of plants, great filtering options on the webite, silky smooth delivery. Simply brilliant!”

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Hi Ursula, Thank you so much! This made us smile! We appreciate this feedback about the website very much. Thanks for sharing your experience and being part of our community at The Stem. Best Wishes, Lana

“great service good plants. pots were too small for the plants. I'm moving both plants to a larger pot so they can grow to a better size.”

Helpful Report

Hi, Thank you for your kind feedback, and for taking the time to provide us with this, we greatly value any feedback that our customers have for us, and we use this to improve upon the service that we offer. Best Wishes, Lana

“Various selection of plants, amazing condition, wonderful customer service! Specially want to thank to Lana Lambert for being very efficient throughout the process!”

The Stem 5 star review on 8th November 2021

Helpful Report

Thank you so much for your kind words, Victoria. We really appreciate you taking the time out to share your experience — as a new member of staff, I am overjoyed to see this. Thank you for being part of The Stem community! Best Wishes, Lana

“Great gift, very well done”

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Hi Amar, Thank you so much for the review! This made us smile! Best Wishes, Lana

“Awesome service end to end. Will definitely return!”

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Hi TJ, Thanks for this! We are so glad. Best Wishes, Lana

“Lovely plant great service”

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Hi Alan, Thank you so much for this wonderful feedback. This means a lot to us. Customers come first at The Stem and we are so pleased you are enjoying your plant. Best Wishes, Lana

“They had a great selection of plants to choose from, delivery was in a couple of days and I love the plants! Great price, great service!”

Helpful Report

“First time buying from this company.... two beautiful plants arrived with me, delivered by the smiliest man... will deffinately buy from them again.. Thank you 'The Stem'”

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Hi Dee, Thank you for this review. This means a lot to us. Customers come first at The Stem and we are so glad you love your plants! Best Wishes, Lana

“Beautiful plant and extremely speedy delivery as always, thank you!”

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“Great service & communication. Plant arrived at nominated day. Great product & price - will certainly be back again”

Helpful Report

Hi there, Thank you so much! This made us smile! We appreciate the feedback. Best Wishes, Lana

“Beautiful plants !!! Delivered in pristine condition 🥰 Brought me so much joy👯‍♂️👯‍♂️👯‍♂️”

The Stem 5 star review on 7th November 2021

Helpful Report

“I had been looking at another place when you just popped up and I’m so glad you did, my plants are loverly and not expensive for their size. Thank you.”

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“Plants arrived exactly as pictured on the website, happy and healthy. Delivery was quick and within the expected window I was given.”

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“Quick delivery, nice selection of affordable plants. Plants are in great condition. Will buy my next plants from here!”

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“Plants arrived on time and in perfect condition. Delighted with my purchase.”

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“Fabulous service, great communication, quick delivery and beautiful plant ❤️ I’m a big fan”

The Stem 5 star review on 5th November 2021

Helpful Report

“Plant arrived in good health.Normally I use Crocus but the quick delivery and opportunity to choose the delivery day sold me.”

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“Lovely company and plant!”

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The Stem is rated 4.9 based on 4,918 reviews