The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the plants, they came quickly and where exactly how i was expecting them. Only thing was the packaging. My box came really dented and broken which resulted in one of my smaller plants getting damaged quite abit but not sure if that’s down to the delivery service. 🪴”

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“Excellent ..very happy with my plant 🪴”

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“Very well packaged, quick delivery and the plants are exactly what i wanted. 👍🏻”

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“Lovely healthy plants, very reasonable cost, really well packaged and super fast delivery; couldn't really ask for more. I will definitely be buying from The Stem again.”

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“The plants are beautiful and perfectly packaged to arrive safely.”

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“Loving my plants that I ordered from The Stem, great size for my bedroom, will definitely be ordering again in the future!”

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“Amazing service, incredible quality plants, honestly cannot recommend enough. Thanks guys!”

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“What a wonderful treat to receive these fantastic plants at my office. I was looking for a few indoor plants to brighten the space and make me feel happy in my work environment, and the elephant ear plants from The Stem do just that. As my office manager said, "Are they real?" They looked too good to be true! The team is reliable, super responsive and clearly takes care to ensure the best possible plants are sent out. Thank you James and the team, I'll definitely be coming back!”

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“Efficient delivery and plant in excellent condition on arrival”

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“Beautiful plant, lovely pot, have bought multiple times for different people”

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“Love everything. Plant exactly as on photo, health n so beautiful. Packed very well . Thank you”

The Stem 5 star review on 14th October 2022

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“I’m not normally a plant person, but in a bid to learn to be and to try and purify the air in my home, I ordered some plants. After researching quite a few online companies, I decided to order with The Stem due to the quality of plants they offer and the amazing amount of information and help that they give. The ordering process was fairly straightforward and lots of info on what plants would be best for each room was very apparent. Delivery was super quick and the courier delivered the plants in one piece with no breakages and very well packaged! Now comes the hard bit and ensuring that I look after them correctly! I’m confident with the amount of help offered on their website that I will be able to, so watch this space! All in all I have absolutely no complaints and would definitely order again and would also recommend! Thanks guys!”

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“I would like to thank the team for such a great customer experience. I enjoyed every single step: your easy-to-navigate website with the pot options suggested for the plant I chose, order tracking, and fast delivery. The plant looks very healthy and has made the room cosier. Thank you!”

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“The kentia palm I ordered arrived in great condition and extremely well packaged. It looks lovely. Will definitely order from you guys again. Thanks.”

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“Well packaged and lovely healthy plant”

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“Lovely heathy plants arrived. Delivery was easy and plants unpacked well. Very happy with my new plants.”

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“The plants are beautiful and look well taken care of! Very happy with my purchase.”

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“Plant came in a perfect condition , price is the cheapest compared to all other websites and delivery came on time , would highly recommend x”

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“Fantastic customer service”

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“Super easy ordering and great communication from this little company of awesome people. I ordered from New Zealand and was very pleased with the results of the Maidenhair Fern sent to my mum in UK. Delivery was perfect too. Plants are the new bouquet and I highly recommend The Stem and their products. Ka Pai! ☺️”

The Stem 5 star review on 13th October 2022

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews