The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and friendly service. The plants arrived very quickly and they were packed very lovingly and environmentally friendly. The plants looked in excellent health. It is always a joy to deal with a company that is so proud of its products and its services. Well done The Stem! I will definitely come back next time I would like to buy some plants.”

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“I couldn’t be happier. Excellent service and super healthy plants.”

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“Really affordable prices for the plants you might desire. Good packaging and quick delivery. Small issue that is been sorted with an email to the team and quick response. Good service and really happy. Thank you”

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“Omg I'm obsessed with my new fig tree! Thank you so much, I was a bit nervous buying plants online as wasn't sure if they would look like the pics or what state they would be on but they are all perfect!”

The Stem 5 star review on 13th April 2022

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“I am new to plants and wanted something easy to care for and pet safe. Lots of options on the stem, my plant arrived quickly and in perfect condition”

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“Lovely service! Plants are looking better than I thought! Quick delivery ++”

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“Beautiful plants that were delivered very well packaged (all recyclable). The dispatch email didn't come in when expected so I emailed the team and they responded out of hours(!) with a detailed update - brilliant! Thanks!”

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“Excellent communication from The Stem and delivery arrived with the plants in great condition. Would order from them again!”

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“Fab service, fab product. Plant was healthy and exactly as described - couldnt be happier with it!”

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“We love our new plants! We ordered 2 and both of them were in a really healthy condition. The pots also are very beautiful. The delivery was quick and precise.”

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“The stem delivered me some fab plants as always and as expected 👌🏼 I have been ordering plants from here since they started and have never been disappointed 👍🏼 plants are always in great shape, packed and transported with care and always with new leaves coming through!! Very pleased once again!! Thank you Stem team 💪🏼”

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“Plants arrived in perfect condition, packaged really well. And such good specimens! Really healthy, big plants. Very happy”

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“I bought this Elephant Ear Zebrina as a present for my daughter who is houseplant mad and she absolutely loved it! The plant arrived promptly and very well packaged. I have no hesitation in recommending this company.”

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“Very pleased with my purchase and the customer service I received. I ordered a plant as a gift, and when I contacted the team concerned that it wouldn't arrive in time, they quickly replied and ensured it was dispatched later that day, ensuring my nan got her present :)”

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“Received and very happy”

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“Absolutely excellent service, & the plant was lovey very happy,, was updated with delivery times & day, very professional Will definitely buy from again thank you Regards Lee 👍🏻😊”

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“I have always had Chinese money plants - but when I received my first money plant from The Stem I shouted “oh my gosh!” Because it’s beauty and health took my breath away. I didn’t know they were capable of looking so robust. I am now reconsidering my entire plant collection and had to place said new plant baby in a prime position in my house so that it can steal the show every time I walk into the room. Am I gushing? I don’t even care- it’s worth it. And then for such a reasonable price, do yourself a favour and order two.”

The Stem 5 star review on 10th April 2022

Helpful Report

“Everything boxed in a way that protected the plants. Reasonably priced and all the plants were healthy, in good soil and a really decent size. They look great. Thank you to The Stem team!!”