The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My plants arrived better packed than any other delivery I have had. They were all beautiful and as described. Will definitely order again.”

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“Brilliant customer service as always. My 5th order from The Stem and MORE TO COME!!!!”

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“Great quality plant, took a few days to come but well packaged so no problems really”

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“The plants were of really good quality and very fast delivery. No hassle! I absolutely enjoyed purchasing from the Stem as a first time plant parent”

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“I can't praise The Stem highly enough. I have grown several plants sold as monstera deliciosa over the years . None achieved the level of leaf size and fenestration I wanted despite being given optimal conditions. These are the real deal ! From the moment I saw the courier carrying a very large box up the path I was impressed. The three leaves on the plant are huge with impressive fenestration. This is the cheese plant I always wanted. The packaging was excellent with no damage to any of the leaves. A feat in itself given their size. You can buy with total confidence.”

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“Good healthy plant and perfect delivery”

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“I am super happy with the plant that I bought from you. It is beautiful and I have been showing it off like a new born baby. Some of my friends are now thinking of buying from you”

The Stem 5 star review on 13th January 2023

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“I am very happy with my beautiful plant and am waiting for the next available opportunity to buy another”

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“I'm always a bit hesitant when ordering plants online, as it can be so hit and miss, but that isn't the case with The Stem. Despite stuck in some delivery delays my new plant arrived pretty much pristine, wrapped head to toe in recyclable paper (with such a great little design on) and very minor transport damage to a single leaf. Which doesn't matter at all as I had a brand new leaf immediately unfurl on arrival.”

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“Easy online purchase with excellent communication from a caring company. My purchase was at the festive period when everyone was busy but the founder always reply in a timely manner. I would recommend Stem for quality service and products at a good price.”

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“We've ordered 25 plants for the office. It was very easy to pick out the plants with the appropriate pots from the huge selection on the website. The support team was very helpful when we reached out with a question about pricing. The plants arrived in perfect condition, delivered with care and are just gorgeous and healthy. I would definitely order from The Stem again!”

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“Plants arrived in good condition”

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“This is the second time we placed order with The Stem...amazing service and great collection...Happy customer!”

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“The plant arrived with a broken pot”

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“Beautiful plant. Well packaged.”

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“Plants arrived on time well packed and the plants were spot on”

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“The plants are beautiful! So much variety to pick from. The Stem people were super nice and attentive. Will definetly keep on buying plants here.”

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“Ordering on the internet was quick and easy. I was kept up to date on when to expect delivery. Plants arrived when expected and well packaged so there was no damage. Would certainly consider buying from you again.”

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“Sadly upon receiving my plants i realise that they’d forgotten an entire plant from my order. They included the pot that the plant was supposed to come in but not the plant. If this is your business, you CANNOT be making such careless mistakes!”

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“Amazing company who clearly care about their plants and customers”

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The Stem is rated 4.9 based on 4,918 reviews