The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous plants, reasonable price and great delivery service. Will buy more again soon.”

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“My two plants look beautiful, seem healthy, and were delivered by a friendly gentleman kicked off my day with a smile. All wins.”

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“Very quick response to questions and a lovely plant delivered to a complicated address, very happy recipient! Thanks!”

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“Great service and delivery time was great”

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“Beautiful plants delivered with care.”

The Stem 5 star review on 19th November 2021

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“I used your online service from New Zealand to send a gift to my son in London . He was soo pleased with the beautiful potted palm , it is huge ! Thank you so very much for brightening his day , will definitely use The Stem again , highly recommend. Many thanks , Raewyn Hulse”

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“Excellent service thank you, I know they will love the terrarium as their present and bigger than expected. Would highly recommend”

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“Lovely plants very healthy. Beautiful pots too.”

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Hi Richmond, This was a pleasure to read. Thank you for taking the time to leave us this feedback about the pots! Best Wishes, Lana

“Thank you for the fantastic service and the super great quality of plants. The process of ordering from the website was easy and I received my order packed nicely and on time.”

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Hi there, Thanks for sharing your experience. I'm so glad you found us easy and timely! Best Wishes, Lana

“Was really happy with the quality of plants and ngl surprised at the quality for the price. A lot of other mail order places are terrible quality in comparison. Would really recommend.”

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Hi Jennifer, We are happy you are happy! We appreciate the feedback. Thank you so much Best Wishes, Lana

“Lovely website, so easy to use. Our plant was delivered lovingly wrapped up and a joy to unveil. It now takes pride of place in our living room, until we see how well it fares. ‘Zebedee’ is healthy and as described. A handsome devil! His ceramic pot does just what it should and is glorious in its understated looks. Looking forward to adding to the growing collection of plant family we already have!”

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Hi Jenny, Wow, this was a pleasure to read. Thank you for taking the time to leave us this feedback and being part of our community. Hopefully you come back and see us soon so you can add to the family :) Best Wishes, Lana

“I was looking for a terrarium for a friend, but I wanted a fully assembled one. The Stem came up trumps!”

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Thanks for the feedback Juliet, this means a lot to us. Best Wishes, Lana

“I am pleased with the plants that I ordered and they look really pretty inside our humble home. The white orchid was stunning and the bonsai too. 100000/10”

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“Plants received as said. I love my Areca palm - it is great looking.”

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Thanks for the feedback Susan, glad you are happy! Best Wishes, Lana

“Lana was fantastic and very patient in assisting me when I was having technical issues with the order form. Provided great customer service by replying consistently quickly and arranged an ideal delivery slot for my tree - Christmas is saved! I have no doubt the tree will be as great quality as it was last year too. Thank you!”

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Hi Beth, Thank you very much for this Come back soon :) Best Wishes, Lana

“Gorgeous plants & super fast service Thanks Lana”

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Hi Kelly, So glad you are happy with your order. We appreciate you! Best Wishes, Lana

“Great site, the plants we've received are really good quality and they're great for sending as gifts. Lovely hand written note and beautiful pots as well!”

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Hi there, BIG thank you from The Stem team for your review. Thanks for being part of our community. Glad you enjoyed the pots! :) Best Wishes, Lana

“All products ordered were delivered swiftly and in perfect condition. Couldn't be more satisfied!”

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Hi Luka, This was a pleasure to read. Thank you for taking the time to leave us this feedback! Best Wishes, Lana

“Super choice of plants. Our order came promptly and the plants were just as shown on the website. Very pleased”

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Hi Sara, Thanks for the awesome review! We work hard to meet expectations and please our customers so this is music to our ears! Thank you! Come back and see us soon. Best Wishes, Lana

“Never ever in my life I was so happy when I opened the door and I’ve seen a beautiful plant seating on the porch. No box, no waste of paper. I love it this way. Plant is beautiful. Thank you very much.Definitely I buy again from you. From me it is 5 stars, if there was more.,..”

Helpful Report

Hi Jana, What a fab review! Thank you so much! We are very happy that you love the plant and you had such a great experience with us.... hopefully one of many. We all enjoyed reading this review very much at The Stem. Thank you again. Best Wishes, Lana

The Stem is rated 4.9 based on 4,918 reviews