The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plant arrived in perfect condition. Speedy delivery & fab service. Would order again!”

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“Wonderful and fast service! Love my new plant.”

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“The site has a nice, modern feel, good pictures. Nice and interesting newsletters”

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“Very happy with plants and services Thank you”

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“Great service. Rather than send me one of the plants I had ordered which wasn’t reaching their standards, they emailed me to let me know and refunded me - which reassured me that the other plant I had ordered would be a good one, and it was!”

The Stem 5 star review on 24th January 2022

Helpful Report

“Love my fiddle leaf fig, it’s absolutely beautiful. It’s the best plant I’ve ordered from anywhere else (including the obvious online suppliers). Delivery was spot on and their customer service is great. I made an error when entering my email so I didn’t get a confirmation, got a swift and perfect response and then the founder (James) sent me a message also to confirm everything was good with my order. 10/10.”

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“Very pleased with the three plants I ordered. Delivered fresh direct from Stem I.e. not packaged in box, was given information when they would be delivered. Because of this, plants were in excellent condition now up to me to keep them alive! Would order from them again.”

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“Amazing plants (I absolutely love them), smooth delivery and great support & communication throughout, Maddie was very helpful.”

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“Great service and love my plant! Would order again.”

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“Totally impressed with the customer service I received from Stem team, Quick response, professional approach. The most important thing is that the plant I got was exactly how it was pictured on the website, also ordered a plant pot which makes it even more prettier. Thank you so much Ewa”

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“Great products, great ethos.very chatty.”

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“Fantastic service. Plant is so fresh. It was a present for my daughter she loved it!!!!!”

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“I love all of my plants from the Stem - they arrived super healthy, with new shoots growing, and completely exceeded my expectations! Customer service fab too. I'm looking forward to ordering again, thank you :)”

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“I recently placed my first order from The Stem, I'm happy with my plants and the delivery arrived earlier than expected on the day specified for delivery.”

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“100% recommend The Stem. The delivery was prompt and the plant beautiful and very well priced.”

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“Absolutely no complaints! Our two plants arrived healthy, on time and well-packed. The website is easy to navigate and the prices are reasonable.”

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“I ordered a plant for my wife's birthday. Really pleased with the presentation and timely delivery. Will definitely use in future.”

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“Well maintained order, fast, well packaged Plant healthy n beautiful 100% recommended”

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“My plants arrived in beautiful condition. Thank you!”

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“Very pleased with plant. Very healthy and came well packaged and protected. Will definitely buy again from stem.”

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The Stem is rated 4.9 based on 4,918 reviews