The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was absolutely thrilled to receive my plant…. The only thing is I wished I had ordered more when I saw the deal that they did, with the bigger one! My fault….. It just goes to show how good their plants are 🤣”

The Stem 5 star review on 19th July 2021

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“Ordered myself a lovely snake plant from The Stem. Great service, very friendly and efficient. Had brightened up my flat. Will be going back for more plants!! Thumbs up!”

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“We were so pleased with the plants that we received. They were delivered promptly and they are in beautiful condition.”

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“All good, happy”

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“This is my first purchase from the stem. And I’m already thinking about my next purchase ! The plants were delivered nicely to my house . The quality and condition are both above the standards . Thank you so much !”

The Stem 5 star review on 13th July 2021

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“Excellent service, really healthy plants and great for sending a gift from outside of England to someone in London -very happy customer 😀”

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“Really great plants. Friendly delivery. Have ordered 6 plants from them so far and I will definitely buy more! (Provided I don't kill any of these)”

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“So happy to receive my Snake plant, came in very good condition, and the website is true to the specification given. Reasonable priced, very much worth it Would definitely make another purchase for house plants in the future”

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“This was my first time ordering from The Stem and I've been incredibly impressed with the prices, the service and the follow-up support. The Plants were delivered promptly and the follow up support emails have been so helpful as they're filled with tips and advice on how to care for your Plants. The whole process has made me feel like I've joined a friendly, non judgemental supportive community! Thank you to the team!”

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“I absolutely love my Fiddle Fig! It makes my room complete”

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“Great service and a beautiful plant”

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“I bought Pilea with the matching pot and I received a wonderful plant in perfect condition. I have experience buying plants online and it was not always a good experience as plants sometimes arrive with some damages after the delivery. In The Steam, the delivery was smooth and perfect. I can't recommend it enough. Thank you!”

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“I absolutely adore The Stem. Their website and Instagram are so inviting and really give me information and inspiration when I need it. The plants were absolutely gorgeous when they arrived and Maddie (who delivered the order) was so sweet and efficient - even with my massive order. The quality and prices of the plants are divine and the customer service is even better ⭐️”

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“I’ve ordered like 5 or 6 plants from here and every single one has been so beautiful and healthy - I’m obsessed! Really reasonable pricing as well, I’ve just bought two plants for my nephew but now that I’ve seen them I 100% want to keep them for myself…”

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“Plant and pots are lovely, but delivery guy (their own driver) was rude which ruined my day, I would avoid for that reason alone in the future”

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Hi Csongor, We are so sorry to hear about the issues with our delivery partner, which we investigated with them to ensure it does not happen again. We also provided you with a £20 voucher to help make up for this negative experience. Very best wishes, James

“Lovely plant that arrived in good condition with no unnecessary packaging 🙌”

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“These guys were well priced, extremely healthy plants, and super quick delivery. We're really happy with what we got, will definitely come back.”

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“Excellent service and stunning, healthy plants as always!”

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“A great brand I can't recommend enough. Great service”

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“I believe this is my third or fourth order with The Stem and it’s always been a fast and efficient service with great advice to care for my plants on their website. I had a slight hiccup with my last delivery, got in touch and I have clear next steps should anything happen. Count me as another happy customer.”

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The Stem is rated 4.9 based on 4,918 reviews