The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of plants and great doorstep delivery with minimal packaging (just recycled paper), thumbs up!”

Helpful Report

“I ordered at the Stem a couple of times and have another order currently on its way (I just can’t get enough of their amazing plants)! The plants always get delivered carefully wrapped and with a smile. I will definitely order again and again and can highly recommend the Stem to anyone :)!”

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“Delivery was quick and easy, with good communication throughout. The plant was delivered by the loveliest man who seemed as excited as I was to receive my new trailing plant.”

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“Amazing service, personalised and great products! Together with my plant I received a guide on how to take proper care of it, which was super helpful! I am definitely going to buy again from you guys ;)”

The Stem 5 star review on 28th January 2021

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“Great service, thank you!!”

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“I will definitely order more gorgeous plants from The Stem. Just got my little jungle delivered a couple of days ago and never been so happy! Plants are healthy and beautiful. James was very helpful with my order that unfortunately required a partial refund, as I ordered the wrong plants! 😅 Problem got resolved quickly, and I got my flowers delivered as planned. I wish all the best to the Team. I hope that your love and kindness to plants will let you grow big!”

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“Beautiful plants, friendly and attentive service, and loads of useful and easy aftercare videos. Highly recommend, and will buy from The Stem again!”

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“I am so impressed! The order process was seamless and my stunning Monstera was delivered without delay. The delivery was great, confirming my order before leaving to make sure everything was right and potentially saving me time of having to raise something online. I love my new plant and 3 days later it’s settling and looking even more beautiful! Can’t recommend the Stem enough! Healthy plant, happy plant parent.”

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“First time buying from The Stem and very impressed. Fantastic quality plants, great communication and delivery. Highly recommend”

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“Great service and very healthy plants!”

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“Gorgeous plants I was big surprise when they’re arrived looking much more better then on the picture Shine clean healthy. Thank you guys to give me a smile on my face 🥰”

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“Great service. Had ordered 2 medium sized plants and a pot but was given large plants and a large pot instead as they had ran out of medium ones. They seem to go out of their way to provide good customer service.”

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“Absolutely love my new Fidde leaf fig! The team were very accommodating as I had to change my delivery last minute. I have already ordered another two plants as I loved the first one so much.”

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“Great range of products, excellent quality when delivered and friendly service from the driver :)”

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“Very pleased with the quality and value ! I have bought a wonderful rubber plant and also received as a gift the fiddle leaf fig tree! They are both lovely!”

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“Amazing customer service! You can tell that it's a small company and they really care about their customers. They helped us through the buying process, answering our questions about pot materials and measurements and of course, we made a purchase. The delivery was fast, they made it themselves, and the pots that arrived were as we had imagined! Definitely recommending and will be the first place I'll check when in need of buying again :)”

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“Love my gorgeous cheese plant and pot! Amazing quality and delivered gently in brilliant condition. Definitely shall be buying another plant and pot!”

The Stem 5 star review on 27th January 2021

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“Beautiful plants and great service!”

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“Beautiful Plants! So Healthy! Love them! Purchasing was simple and delivery was great. Plants are wrapped to avoid spillage on your floors! Thanks!”

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“Very impressive!”

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The Stem is rated 4.9 based on 4,918 reviews