The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a small issue with my delivery and James was so quick to fix it. Lovely company and would use again!”

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“Delighted with the plant.”

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“Very pleased with my plant, arrived on time looking good”

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“It was a pleasure ordering from The Stem and an even greater delight to receive my plants on time and in perfect condition too! I’ve found my Go-to plant guys and I highly recommend them!”

The Stem 5 star review on 30th September 2022

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“Lovely plants and great service! They look so healthy, and the website was so easy to use :) absolutely will be ordering more”

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“Great company lovely plants. Had a little problem with one plant their response was immediate no quibble no fuss sorted! 😊”

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“Beautiful plants, great service and fast delivery”

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“Great service, beautiful plant. Thank you very much!”

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“Beautiful plants delivered safely to our home! I cannot recommend The Stem enough - from start to finish they've been amazing. From the wide range of products to choose from on their website to the ease of having it delivered on a day that worked for us, plus I love all the plant care tips and guidance on their website too - super helpful. I'll never shop anywhere else!”

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“Love the plant pots. The only problem is that they seem to have run out of stock for 17.5cm ones, because I want to order more :) Delivered on time, nice sturdy pots, and compost looks good quality. The delivery was done by a lovely and cheerful gal!”

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“Fast delivery and my plants arrived in good state and was packed beautifully, would highly recommend.”

The Stem 5 star review on 29th September 2022

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“Lovely healthy plant and packaged really well and great communication from the team. Thank you”

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“Very fresh plant and careful delivery 👍”

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“Very nice tree, very dry in pot but really healthy. Arrived within a week. I love it thanks I will/have recommended you guys and will shop again!”

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“Lovely plant and great packaging”

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“Excellent service, beautiful plants”

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“Right on time. Good and safe delivery.”

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“Quick delivery. Plants are nice and healthy and are a lovely addition to my living room. I’ve bought from here before and plants are still thriving!”

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“I ordered a plant for an elderly friend and she felt very awkward sending me a picture of the plant which plant was very bashed with leaves fallen when it arrived. I sent the picture to Stem who said it wasn’t an adequate picture and they needed a picture of the whole plant. I went on to explain the lady is elderly and I did not want to inconvenience her further by asking for another picture. Stem said they could not refund/replace without a full picture. Incredibly disappointing service on this occasion. The plant was only £20 and it seems a shame this could not be resolved. I’m not one to usually complain but I feel on this occasion it is justified.”

Helpful Report

Hi Nicola, We have a very simple policy whereby if there is an issue with a product we need to see an image showing the whole product so that we can assess the quality and advise on a solution. We would love to sort this out for you. If you would like us to please send us the requested image :) Best wishes, James

“Lovely new plants, delivered quickly and excellent tips for caring.”

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The Stem is rated 4.9 based on 4,918 reviews