The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The orchid I ordered came and looks beautiful. Efficient service and fantastic value for money for a quality item!”

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“So far I've purchased 4 plants from The Stem and have been delighted with the delivery, service and goods themselves. Nicely wrapped when delivered, the plants are a credit to the company. Delightful”

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“Adore my new plant addition. Packaged safely and arrived with care!”

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“Beautiful Kentia Palm. Excellent quality. Very happy with it! Thank you”

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“Arrived on time and fresh , healthy and exceeded my expectations beautiful plant .”

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“Received my plant on time in very great packaging. Looks very green. I hope this lasts.”

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“Love this website!! lovely looking, high quality plants and at reasonable prices. Have very enjoyed ordering from you guys, and keep telling my clients about you, especially those who can’t get out as much anymore. I think having a website to order plants from is just fabulous when you work full time, super convenient, Really do love this site xx”

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“I had this delivered as a present, and my sister was super happy. She particularly liked the pot. She reported that packaging was sturdy and the plant really healthy on arrival.”

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“Thank you The Stem team for great communication from the start to finish and for my new lovely plants! A xx”

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“Really great customer service ! And the plants are some of the best I’ve brought online. A+”

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“Love my new plant! It’s much larger then I expected and super healthy! Delivery was great. Would highly recommend. Great plants at a great price.”

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“Great service”

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“Ordered a Chinese Money Plant and a pink pot for my mum's birthday. It arrived on time, and was packed up beautifully with the gift note intact. Will definitely be ordering from The Stem again!!!”

The Stem 5 star review on 10th August 2022

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“A good service! And take a good photo! But if could receive SMS message would be better.”

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“Great service, like the plants and delivery was very smooth!”

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“plant is beautiful and to size. Delivery could be a bit faster. Otherwise, would recommend based on this one purchase.”

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“The loveliest plants. Thankyou so much!”

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“Beautiful plants at a very reasonable price from the comfort of my home? Yes, please! I compared The Stem's prices to some other major online house plant retailers and The Stem had the best prices in the majority of cases. The plants I received are lovely and there has been good communication from the company throughout. One plant couldn't be delivered the same day as the others as the last one in stock wasn't completely healthy so the seller had let me know of this in advance and created a new order on my behalf to deliver a healthy one three days later which I thought was a good way of dealing with a hiccup. It was also great I could choose the delivery date that suited me the best. Overall I was very happy with the service as well as the plants and I recommend that if you're looking for a reliable online house plant retailer, look no further.”

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“My Plant (Aralia Fabian) arrived in such good condition - undamaged from transport, shiny leaves, looking so healthy. I’ve only just discovered The Stem: It has a great selection of plants and online plant guidance, news, helpful hints etc.. . Next plant, I’ll definitely be checking into The Stem and recommending!”

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“Ordered a plant with a pot, that's what I got. Not much else to it”

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The Stem is rated 4.9 based on 4,918 reviews