The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful plant and warm, hand written message:)”

Helpful Report

“Given the glowing reviews, perhaps I was just unlucky with my experience. I made 3 separate orders with The Stem. 1st one, plants arrived damaged during transport (broken leaves, broken pot, one with a lopsided moss stick unable to stay up straight after falling). No wrapping to protect plants, unlike what is fancifully advertised on their Instagram. At this point, I thought, ok one time thing and they must be busy during Black Friday sales. Since I had another delivery coming, I reached out to them with my complaints, and the owner was very quick to respond saying that they will pick up damaged plants, replace said plants and make sure all plants are in top form. A day before delivery, got an email asking to confirm that they can pick plants up and also to confirm a ‘duplicate order’. Turns out, they duplicated my second order instead of generating order for the replacement plants. Then nonchalantly tell me that all the plants that they were meant to replace (3/5) are now sold out and they will offer me a £10 gift card as a for the inconvenience. Had they made the correct order 1 week prior when I reached out then, the plants were still in stock (I checked on their site!). Driver arrives to drop off plants from new order, asks for ones to be picked up, no sign of in stock replacement plants! (apparently I didn’t reply early enough to confirm that I will take a refund for of stock one… but I mean, what other options do you have?). Plants in this delivery were perfectly packed, and in perfect condition. Given all the issues so far, I was very pleased with the quality of plants from the second order and placed a third order (thinking the mistakes were just a series of unfortunate events… wanted to use up the £10 anyway). 3rd order arrives, none were wrapped for protection once again, 1 plant was ok (reordered from 1st order), and two looked downright sick. One had ‘burnt’ leaves all over, and the other was shedding leaves like crazy. 1 week later and I am convinced that one is on the verge of dying, so £20 down the drain. There is no way they did not notice this abnormal amount of shedding or the damaged/burned leaves when sending it out, which gives me the impression that unless you write to them and rant like I did, the quality of plants you get is a hit or miss (second order was perfect because they made sure to inspect it and package it carefully prior to sending out). Will not be returning again nor recommending.”

Helpful Report

Hi, We're very sorry to hear about your negative experience. The team has been very stretched in the last few weeks in this exceptionally busy period, so we are sorry if we did not experience our usual service. We would love to put this right for you and have sent you a message offering to resolve this for you :) James & Team

“Will definitely order again :)”

Helpful Report

“I ordered a Peace Lily for my mum’s Christmas present and it arrived exactly when you said it would and it’s absolutely beautiful - plant and pot! So tempted to keep her for myself! My mum is going to be thrilled! Also, such helpful advice on keeping it alive (I’m not generally good at this) on your website.”

Helpful Report

“Almost too good to be true. Except it was real. Great tree, great price, delivered to my door the next day, cheaper than anywhere near where I live. Brilliant.”

Helpful Report

“We received the most beautiful Christmas tree. Great free and prompt/on-time delivery service. Good communication. Very happy.”

Helpful Report

“The tree is great, the delivery was prompt and polite. Will order again next year”

Helpful Report

“Thank you very much for such a lovely tree 🌲 and very easy transaction. I highly recommend this company and definitely will come back to get another tree next year! Thank you and Happy Christmas to the Stem’s team:)”

The Stem 5 star review on 20th December 2021

Helpful Report

“Great at keeping you up-to-date with the status of your delivery and the service was friendly at the time of drop off. The tree is beautiful and the stand that I got with the tree is sturdy and easy to use. It's also quite useful to be able to just put the water directly into the stand. This is my first tree ever so to have a seamless experience and no hassle with getting the tree out and into the stand on my own has been great. I thought I might struggle with it but I had no trouble with it. Thank you.”

Helpful Report

“Perfect! This was such a great experience all round. Customer service was super speedy, delivery was on time, and the tree is easily the best I’ve ever had: perfect shape and really bushy and full.”

Helpful Report

“Tree arrive on time, good communication during process, very happy with the in shape and size and health Thank you”

The Stem 5 star review on 19th December 2021

Helpful Report

“nice plants and deliverd to my home🪴”

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“Discovered The Stem through Instagram. I ordered a 6ft-7ft Christmas tree, it was delivered on the day as expected and looks fantastic! I will be ordering other items.”

Helpful Report

“Super happy with the service and the amazing tree!”

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“My Christmas tree was well priced and a very generous size (height and width). It produced quite a lot of debris when we first opened it (hence four stars not five) but has maintained its looks for a week now with very little needle drop.”

The Stem 4 star review on 19th December 2021

Helpful Report

“My tree is absolutely beautiful - thank you”

Helpful Report

“This is the best decision I made in a long time. Buying the Christmas tree was easy, I wanted a nice tree but not feeling guilty about it and knowing 10 trees would be planted made me feel good. I booked it online, picked the delivery date and it was so easy! The tree was delivered on the date agreed, no hassle, friendly staff and is absolutely beautiful! I highly recommend!”

Helpful Report

“Wonderful service , the Christmas tree is fantastic just the way you expect it to be .”

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“It’s our first Christmas in our new house, so we wanted to do a real Christmas tree to celebrate. Stem were perfect! The website is super easy to use and to order from. Delivery was on time and efficient. The product is amazing; the perfect tree for our perfect Christmas! Thank you Stem!”

Helpful Report

“Excellent service. Christmas tree looks so great and delivery was quick and easy. Price was also very reasonable. Using The Stem next year again for sure. Strongly recommend.”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews