The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent, very impressive”

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“Would highly recommend The Stem”

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“Excellent service. Pretty new to parenting plants so knowing everything about a plant I get can be a bit daunting but with The Stem I feel so confident in giving my plant the best quality of life with the amount of info you receive with every plant you order! Thanks a million guys, very pleased.”

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“Very pleased with my Parlour palm.My daughter bought me a plant from Stem for Christmas which I am very pleased with. Thank you.”

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“Great communication, great price and they upgraded a medium to a large at no cost! Thank you!”

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“Loved the entire experience and the plants are of really high quality. I especially love the how to look after them section as I am a novice. Can't wait to get more plants 🤩”

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“I ordered a Kentia palm plant and it was amazing and in perfect condition. Over the years I have ordered many plants but this is by far the best.”

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“Easy order & delivery process. Useful resources online for taking care of my plant”

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“Excellent service and a beautiful plant. Very happy - thank you !”

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“My life and professional career have been immersed in professional horticulture and landscape matters for more years than I care to mention. It takes a great deal to impress me, but this quite incredible team at The Stem have managed to do exactly that. A very professional approach to everything, which emanates from their website, to the professional integrity shown by their efficient staff team and their desire to operate their business with highly ethical standards. A very high quality product all round”

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“Excellent quality plants and great service. I ordered a Bird of Paradise (which is tricky online as the leaves often split or damage easily) - but the leaves are perfect and really healthy plant, much better than the ones I've seen at Columbia Road flower market. Will buy from The Stem again!”

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“Gorgeous website, great value and healthy plants, best delivery expert in London and kind and helpful aftersales. If you live in London don't buy your plants before checking out The Stem.”

The Stem 5 star review on 14th January 2021

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“I bought some indoor plants for my wife as a surprise and she loved them all. They were in great condition and came well package. Aaron the driver was very polite and helpful was nice to see a 5 star service. would 100% recommend and look forward to buying a few more and adding to the gang.”

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“Absolutely obsessed with my new ZZ plant. Can’t wait to see her grow”

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“Thank you so much for our plants! Delivery was very quick and the lady who dropped them off was so friendly! We’ll definitely be buying from you again.”

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“What an absolutely wonderful service from The Stem! Their plants are a brilliant quality and the customer service is superb. I ordered the Zebrina plant and James (the owner) wasn’t satisfied with the quality, so out of courtesy gave me a lovely trailing ivy while I was waiting for the new plant to arrive. I have recommended The Stem to all of my friends and family. Thank you!”

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“The plants arrived in perfect condition, and communication was clear throughout”

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“Lovely plants, on point delivery and timely communications. 100% recommended.”

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“First time I have bought plants from The Stem and I was not disappointed. The plants arrived and look super healthy and not dried out and trying to survive like some plants you buy from garden centres. Definitely recommend and will buy again!”

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“Wow, what great service. Aaron delivered our plants and was amazing! So friendly and knowledgeable! The plant quality is superb! They look so luxurious. We have been burnt in the past by other plant providers and nothing has compared to this service by The Stem. We will be returning many, many times!”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews