The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cute little tree, arrived as scheduled. Really happy!”

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“We are so happy with the potted Christmas Tree! Ordering and delivery was impeccable.”

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“Such friendly, personal service and the plants are great.”

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“Plants and Christmas tree look lovely and healthy. The delivery person was just so nice and put a smile on our faces. Plus they send you an email with tips on taking care of your plants. 5 stars!”

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“Happy people, happy trees :)”

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“I received a beautiful plant this morning and all the instructions on how to take care of it. Thank you Stem Xx”

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“I love my pot grown Christmas Tree! Also, delivery was super efficient and the driver was so cheerful and friendly-and thanks for the chocolate treats Stem gang!”

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“I had a wonderful experience with the Stem- I ordered a Christmas tree and it arrived on time, with a smile. No unnecessary plastic packaging and even with some free chocolate! Wonderful service, really lovely Christmas tree and a great experience!”

The Stem 5 star review on 3rd December 2020

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“The Stem do service the way it used to be - with a smile. The fiddle leaf fig I ordered is a stunning plant. It was delivered with a smile by one of the Team from the Stem and when I needed to ask a question, they were super polite and helpful. If more businesses did service like this, the world would be a happier place.”

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“Super easy to deal with, great customer service, and our living Christmas tree was delivered with a giant smile. Thanks so much!”

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“Lovely Christmas tree, very friendly and helpful delivery from Aaron - happy customer :)”

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“Our little Christmas tree is just perfect! Hand delivered to our upstairs flat, we look forward to keeping him for many more years to come. Thanks The Stem!”

The Stem 5 star review on 2nd December 2020

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“Great service, very friendly”

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“We love our little living Xmas tree, it was delivered on time and Aaron was friendly and festive when he handed it over! We also were given great info to keep it healthy and even a couple of mini chocolate bars as an extra. Great service!”

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“Excellent service, my Christmas tree was diligently hand delivered to my 3rd floor flat.”

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“Excellent service”

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“Amazing service and the friendliest courier I’ve ever met! Even brought an extra little plant as a treat. So lovely and will definitely be ordering from here in the future. Thanks again!”

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“I love everything The Stem stands for and is doing, so happy with my Christmas tree and thank you for prompt delivery!”

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“The Stem are an incredible little operation with high quality, happy plants. I got my Christmas tree from them this year and it is a healthy, happy, perfect tree which smells incredible in looks great. They've sent me very helpful tips on how to make sure it lives through the Christmas period and I'm hoping I'll be able to slowly transition it outdoors and keep it for years to come. The delivery was really lovely and timely. I really couldn't recommend them enough, these plants are wonderful.”

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“I LOVE my tree! Such excellent service from the team at The Stem, and delivered to my front with a smile and some handy tips to keep her looking great. excellent value for money - the plant is really healthy and I hope to keep her alive for many Christmases to come! Definitely recommend!”

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The Stem is rated 4.9 based on 4,918 reviews