The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company ,well packaged and healthy plants,”

Helpful Report

“Cannot fault The Stem, from ordering on their easy to navigate website to receiving my order which was so well packaged. Their plants would make the perfect presents.”

The Stem 5 star review on 2nd March 2022

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“Really healthy plant, well packaged and delivered quickly. Found it easy to select the plant needed based on its light requirements, heat and watering.”

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“Great plants and amazing customer service!”

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“Excellent plant (despite my cat trying to eat it), good communication and timely delivery, and I appreciate the "pet safe" section on the website.”

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“Plants arrived in great condition and are still looking perfect!”

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“Great choice of plants (including sizes which was helpful). Parlour palm arrived promptly in excellent condition.”

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“My lemon tree arrived in beautiful condition with lovely brown paper wrapping. It already has two nearly ripe lemons and 4 green ones growing. It has brightened up my home and I think plants are the best gift to receive or give!”

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“Lovely plants, and excellent service. Would highly recommend.”

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“I am very happy with The Stem team. Their customer service has been brilliant. We will be buying more plants from them in the future. All the very best to James and his team.”

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“The Stem is just brill easy to order delivery is quick and the web site great all this meant i had to buy shares in company in there crowdcube offer”

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“Great service, very well packaged.”

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“I would highly recommend Stem For their delivery and customer service. I had a problem with one of my plants due to the way I cared for it and James was very accommodating and went out of his way to support me. Thank you James and all your team at Stem.”

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“Great quality and service”

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“Great plants, good price, easy delivery. Very happy.”

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“Delivered to my door - fourth floor walk up! Many thanks.”

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“Fast delivery. Nice, healthy plant safely packed. Make a second purchase afterwards.”

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“The order I placed this time wasn not right for me and had a few hiccups. However I will most definitely use The Stems again for the security of knowinf they were so easy to communicate with. they responded to emails immediately and dialogue to find a solution was two way and straight forward. Definitely an asset to this online shopping experience. Thank you.”

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“Lovely plant! Gorgeous thick, green leaves! Came with bamboo pole which is fab and saves a trip to a shop! Fantastic customer service as well! Will definitely be getting more plants from here in the future!”

The Stem 5 star review on 24th February 2022

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“I love the plant I ordered from Stem, it Matched the description on the website exactly, it’s healthy and arrive in immaculate condition, beautifully wrapped. Thanks Stem I am happy, happy, happy with my purchase.”

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The Stem is rated 4.9 based on 4,918 reviews