The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a couple of house plants, with pots and some additional soil. Came within a couple of days in perfect condition. Very good service 👏”

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“Very quick delivery of 3 amazing plants! Would deuse again for sure!! 👍🏻”

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“Lovely plant delivered quickly and wrapped well. Would use again and absolutely recommend”

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“The best plants I have ever bought online. Really love them. Healthy, well packaged and great value.”

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“Reliable delivery, plant arrived as described looking healthy”

The Stem 5 star review on 26th August 2022

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“Great service. Love my new plant!”

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“Look a bit smaller of the original picture but overall happy with the plant”

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“Lovely plant and amazing customer service from the delivery lady!”

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“The plant is in OK condition (could be a bit better), and the delivery times could be a bit shorter. Otherwise, all good.”

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“Always good quality and great variety, plus reasonable pricing too”

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“I placed an order with The Stem for my sister in law. The lovely James fast tracked my order so tha5 she received her plant actually on her birthday. Lovely service and gorgeous healthy plant. I’ve already placed another order for myself”

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“Lovely, lovely products. Plant and pot were in great condition. Bought them as a gift and they're much appreciated :) So sorry for this godawful picture, but look how pretty it looks even with my subpar commitment!”

The Stem 5 star review on 25th August 2022

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“Very good experience, great after-sales support:)”

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“So impressed with this company. Have placed two orders in the last week or two and both came quickly in absolutely perfect condition. Beautiful healthy plants at a great price with very good communication and care guidance. Will be back for more, thanks!”

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“I spent £100 on a birds of paradise plant and 2 of the stems were broken. It was delivered without any protective covering to keep the leaves in place, as the leaves are quite spread out it makes them vulnerable to knocks. More could’ve been done to ensure it’s safe delivery”

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“This small team deliver really high-quality, lovely-looking plants. I've ordered a few times for different people. They always arrive in really good condition and make a great impression.”

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“-----------”

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“Amazing, beautiful plants, arrived right on time.”

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“Product quality was impeccable, the service from start to finish perfect. Highly recommend!”

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“Plant heaven 🥰 So so happy with my new plant babies. Came packaged beautifully and safely with very little breakage. Generally seem good quality and healthy. I love The Stem’s social media platforms with their tips and tricks, and the guides on the website are super helpful to. Will definitely become a monthly purchase from here on out! Thank you Stem Team x”

The Stem 5 star review on 22nd August 2022

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews