The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful plants, my first ever house plants,brilliant service , high 5”

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“Love my plant.Excellent service.”

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“Much healthier and larger plants than I’ve received from alt online retailers. I also had a query that was answered extremely promptly. Very happy.”

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“Love my new plants! So easy to pick and choose on the website and love that the matching pots come up as an option. Delivery was quick and easy!”

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“Amazing. Everything. From shipping to packaging to the actual plant.”

The Stem 5 star review on 16th April 2022

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“Absolutely beautiful plant so healthy and a delight. Glad l purchased from The Stem - delivered on time and even accommodated me to deliver plant earlier. Very happy and definitely will purchase from here in near future as the plants are well looked after and loved.”

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“Beautiful lush plant, swift delivery, well packaged, happy plant happy customer!”

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“excellent quality plants and service”

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“Quick delivery and a great quality plant! Loved that all packaging was recyclable!”

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“The plants I ordered was delivered on time. They responded to me when I have a question with regards to my order as well. The only thing, my plant had a little cut on the leaves but it is understable being stored in a box for delivery. Nevertheless, the plants are so lovely.”

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“Absolutely loved my plants, thank you so much The Stem team. Comparing costs at most garden centres, these plants are great value for money and the choice is fantastic! Will be ordering again to feed my plant addiction 😍”

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“My plants arrived in perfect condition. Well packaged and packaging can be recycled. I can highly recommend The Stem for your plant purchases.”

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“Lovely plant just what we needed for the new house!”

The Stem 5 star review on 15th April 2022

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“Simple straightforward order and really prompt delivery, in love with my new plants! Also really appreciate the maintenance and care instructions provided”

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“Plants arrived in perfect condition, english ivy way bigger than i anticipated. Thank you The Stem.”

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“Not satisfied with the plant that was delivered nor the response from “James””

Helpful Report

Hi Baraka, Thanks for your review. You received a beautiful Monstera plant, but you were not happy with the aerial roots of the plant. I explained that these are a natural part of the plant, and if you do not like the appearance you can prune them off without any damage to the plant. If you are not happy with it, there is no problem for you to return it, but I am not sure what else we can do to resolve this for you! Best, James

“Fantastic quality plants, extremely pleased with them. The packaging of them was great and kept everything upright. Will be ordering more”

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“It is great, and too beautiful x”

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“Perfect, thanks”

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“I loved the product I got and the delivery was done as requested, hoping to buy more, thanks!”

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The Stem is rated 4.9 based on 4,918 reviews