The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service plant arrived in good condition . Very unusual plant really pleased with it. Would shop with you again.”

Helpful Report

“Customer service is excellent. Had a small issue with one of the plants and it was resolved immediately and to my great satisfaction. To date I have purchased 4 plants and pots from this company and they arrive beautifully and carefully wrapped in order to ensure that the plants arrive in perfect condition. One happy customer!”

Helpful Report

“Hadn't heard of The Stem previously so didn't know what to expect. Just came up on a Google search and seemed like good value. Package arrived and I was amazed at the condition of the plants following their travels. Healthy, strong, not one broken leaf, stem or flower on what were delicate plants (lilies & palm) - so carefully packed. It will be my first port of call for all plants in the future. Thank you!”

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“Great service. Can choose a delivery date. My plant was well taken care of I’m definitely using this site again”

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“Lovely, healthy plants arrived packaged well. The first order went missing but the staff quickly sorted out the confusion and offered a complimentary gift voucher to compensate for the longer wait. Very happy customer, thanks guys!”

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“Very happy with my first order from Stem. The plant is lovely and healthy; it arrived very well-protected and packaged. Really pleased.”

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“Just what I was looking for, great price, the discount was unexpected but very welcome. The plants were true to size and description, well packed and delivered on time, would recommend and buy again in the future.”

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“Plant was delivered on time, beautifully wrapped, most importantly plant was in very good condition so i'm a very happy customer and will definitely be back for all my indoor plant needs”

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“Plant arrived in perfect condition with a lot of care put towards the packaging, pot fit the plant perfectly, couldn’t be more pleased :))”

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“Absolutely Amazing! The plants came bigger than expected, they were all healthy, they came packaged perfectly and there was no spillage upon delivery. The price was fair- I didn't feel ripped off. I will order plants again and I will order from here. Very happy-”

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“Great quality plants delivered quickly and for a good price! Would happily use aain, thank you!”

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“Great plants very well packed and in great shape Will buy from the supplier again”

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“Plants were delivered in their own brown paper packaging . Plants themselves were in excellent condition . I would highly recommend”

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“Ordered and received super quick. Good delivery service. Had a query, which was replied to next morning. Very impressive! Tony F”

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“I consistently return to The Stem for my houseplants, all have arrived in perfect condition with a far better choice (and price) than I could get locally! Will order again for sure.”

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“I received a great service from The Stem. Delivery was quick and my order was well packaged. I will definitely be ordering more from this company.”

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“Very pleased with the 2 peace lillies I ordered They arrived well packaged. I will definitely order from The Stem in future and recommend them”

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“Fab service! Easy to navigate website - love the video guides especially. Plants arrived in good shape, timely and carefully packaged. The plants are beautiful and brighten up the home”

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“The Stem are the greatest team I ever had to deal with! Communication, products, service, deliveries etc. everything spot on!”

Helpful Report

“Fantastic plants. All arrived in beautiful condition 10/10.”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews