The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service & beautiful quality plants. Really good value for money too! Definitely recommend The Stem :)”

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“The plants arrived in great condition as described and were delivered on time. Would recommend!”

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“Fabulous plant, delivered on time and in great condition.”

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“Great service”

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“I loved the jungle terrarium. I ordered for my boyfriend and we are both very impressed with how lovely it looks and it was very well packaged and delivered. It actually went above and beyond what I expected.”

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“Bought a bonsai tree as a present and the recipient was really happy with it. Delivery was easy”

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“Brilliant fast delivery . Plants arrived in perfect condition and exactly as discribed. Healthy plants . Good communication throughout”

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“Beautiful plants, never had such lovely healthy green plants, they are certainly worth the money I paid will be buying more from stem, and a quick word about delivery such a friendly and polite driver which makes a difference these days, also like the way they keep you informed when and where they are and how long until they be with you”

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“Really happy with my order! Plants arrived well packaged and protected for in the post, whilst all of the packaging was recyclable. Arrived quickly and couldn’t be happier.”

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“I bought 4 plants and so far so good. The only thing I would suggest is that it would be great if some instructions were sent with them. Brilliant service and plants well wrapped. Thank you”

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“Plant arrived shrivelled and curled over. Refund process was quick”

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Hi Amy, Sorry that your plant did not arrive in good condition, unfortunately with living plants this can happen from time to time, and as soon as you let us know we offered to replace or refund. You requested a refund which we processed immediately :) Best, James

“Stem saved me when I went down with Covid before Christmas and without a tree. Never ordered a tree online before but I will be again. The tree arrived on time and was probably the best quality tree I've ever had and at a much better price than I would have paid locally for a 5 foot tree. I will be getting my tree from Stem again next year!”

The Stem 5 star review on 24th January 2022

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“Quick delivery, good quality”

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“Excellent service and the plants delivered were healthy and as shown on the website.”

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“Fantastic products and quick delivery. Delivery was also waste-free which I was impressed with. Def reccommend x”

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“Convenient delivery options and good range of products. However the plant I was given had significantly fewer fenestrations than the one advertised on the website. As opposed to 3 large leaves I received a 4 leaf plant with 2 having good fenestrations and the other 2 being smaller.”

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“I bought a snake plant together with some gadgets and everything is as expected. The delivery service has been good and I had a good experience liaising with the team. Thanks”

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“Extremely happy with purchase”

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“I ordered 2 orchid plants. One was outstanding, but I was not as happy with the other one. The Stem immediately apologised and sent a replacement. Both plants are now thriving!”

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“Loving the plants”

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The Stem is rated 4.9 based on 4,918 reviews