The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic tree and really friendly service! Will definitely order again next year.”

Helpful Report

Thank-you so much for choosing us for your Christmas Tree, we are glad you liked our service and we hope you will choose us again next year!

“Very friendly, easy service, and like the values of the company. Our tree is beautiful and around 6ft for a great price. Only negative is that ours is a bit thin in terms of needles on the branches (quite a lot missing from the inner bottom section) - I suppose that's the risk you take when you order online because you can't pick your tree.”

Helpful Report

Madeleine - thank-you so much for choosing us for your Christmas Tree, we are glad you liked our service and we hope you will choose us again next year!

“Great service. My Christmas tree was delivered to my fourth floor flat (no lift, sorry!). Delivered on time and the tree itself was perfect. Full, no bare patches and great quality. The trunk seamed freshly cut. My tree is smelling great and looking fabulous! The sustainability part of it is the cherry on top. Thank you.”

Helpful Report

Flora - thank-you so much for choosing us for your Christmas Tree, we are glad you liked our service and we hope you will choose us again next year!

“Punctual and helpful. Would definitely use them again!”

Helpful Report

Kate - thank-you so much for choosing us for your Christmas Tree, we are glad you liked our service and we hope you will choose us again next year!

“Great service, very easy process and quick delivery!”

Helpful Report

Lucie - thank-you so much for choosing us for your Christmas Tree, we are glad you liked our service and we hope you will choose us again next year!

“Great service, speedy and good price”

Helpful Report

Lauren - thank-you for choosing us for your Christmas Tree, we are glad you liked our service and we hope you will choose us again next year!

“Beautiful tree. Couldn't be happier. Easy quick booking of delivery. Friendly delivery guy! Will book in the new year to have the tree taken away for recycling. Couldn't be easier. X”

Helpful Report

Thank-you for choosing us for your Christmas Tree Nicole, we are glad you liked our service and we hope you will choose us again next year!

“It would be helpful if the trunk had been freshly cut for me. I only had a small hack saw and it was a huge amount of effort to cut the required 2cm off the bottom.”

Helpful Report

Thank-you for choosing us for your Christmas Tree Emma, we are glad you liked our service and we hope you will choose us again next year! We are now cutting the end of trees on the morning of delivery to make it even easier for our customers.

“The perfect Christmas tree! 🎄”

Helpful Report

Thank-you for choosing us for your Christmas Tree Maria, we are glad you liked our service and we hope you will choose us again next year!

“Christmas arrived when it was supposed to, no hassle”

Helpful Report

Thank-you for choosing us for your Christmas Tree Dominic, we are glad you liked our service and we hope you will choose us again next year!

“The most wonderful tree! And even more wonderful service!!”

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Thank-you so much Frankie and we hope to see you next Christmas if not sooner :)

“Great plant, the pictures don't do it justice. Fast and efficient delivery.”

Helpful Report

Thanks so much Joe - i hope you are enjoying your plant!

“Fantastic shopping experience. I contacted The Stem with a query before ordering a plant and they were very, very quick to respond and most helpful! Incredible service, a great range of options to choose from, and an efficient and flexible delivery service - what's not to like?!? I wouldn't dream of getting my plants from anywhere else now I've found The Stem. Thank you!!!”

Helpful Report

Thank-you that is so kind - and we hope to see you again soon :)

“Really convenient and reliable delivery. Plants arrived in perfectly safely. Would absolutely use again!”

Helpful Report

Thanks Alex - we hope you are enjoying your plants!

“Lovely service”

Helpful Report

Thank you :)

“Very happy with my plants and the careful delivery. I will definitely buy from The Stem again! Thank you very much”

Helpful Report

Ellen thank you so much for your kind review and we hope to see you again soon!

“Beautiful plant, beautiful service! What I love are the small details including the seed paper note card! Great sustainability values including planting a tree for every plant sold, eco vans and packaging!”

Helpful Report

Thank you Sophie we really appreciate your kind review and we hope to see you again soon!

“Love it!!!!”

Helpful Report

Thank-you Sam!

“User friendly website, with clear images of the products. My beautiful fiddle leaf fig arrived promptly as promised and was just as impressive in real life. I’m a super happy client with a super happy fiddle leaf fig.”

Helpful Report

Eileen we hope your Fiddle Leaf Fig keeps you happy for months to come ;)

“Really happy with my plant! Would 100% buy from here again as the whole process was super simple. Great prices, great service!!!”

Helpful Report

Thank you Lily!

The Stem is rated 4.9 based on 4,918 reviews