The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our tree. It feels good knowing the tree can live past the holidays and continue to grow. We’ve gotten rave reviews from friends.”

The Stem 5 star review on 28th November 2020

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“Our Christmas tree and house plant are absolutely lovely! These guys also have the best customer service I’ve ever received from a company. We had a slight issue with our order and James contacted me immediately in regards to it. They were excellent at communicating and wanting to ensure we were happy. I feel they have really gone above and beyond to make sure we are satisfied customers which I appreciate! Will be recommending you to our friends and family.”

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“Bought a potted Christmas tree for the Stem. Very quick delivery, reasonably priced and great overall service. ❤️ 🎄”

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“Good quality plants, they look really good in our home. Very convenient to be able to choose the delivery day, and friendly delivery person.”

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“Great service”

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“Really beautiful tree. So brilliant they can be delivered to your door and sustainably too.”

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“I ordered my Christmas tree from The Stem and it’s lovely, plus the delivery driver was so friendly. Great customer service!”

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“I loved how easy it was to get a real, sustainable Christmas tree with lights and decorations, at our door! Made us happy with just a click!”

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“Plants arrived looking great and delivery man was knowledgeable and friendly! Very pleased!”

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“Loved my Christmas tree from The Stem! Arrived within the delivery slot by a friendly member of the team. Tree looks healthy and fresh, makes a great addition to my living room!”

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“Beautiful tree and great delivery.”

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“Efficient ordering. Very friendly delivery. British grown tree. Perfect.”

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“Extremely happy with the service and my 2 snake plants. The plants are healthy and look amazing in my bedroom. Couldn't fault the service, there was an initial mixup with the delivery but this was resolved efficiently and quickly. Both the delivery guy and the support person were extremely helpful. Will definitely recommend to others”

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“Brilliant service and very happy with my potted Christmas tree! Delivery driver was super diligent in where the tree was left when I was out too, highly recommend!”

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“Quick delivery of our potted Christmas tree. It looks beautiful and came with helpful care instructions.”

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“Ordered my Christmas tree which was delivered on time by Robert who was friendly and full of Christmas cheer! Tree is beautiful - full and healthy! Highly recommend this service!”

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“Very friendly delivery person.”

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“We love our tree and the super lovely delivery man! Thank you”

The Stem 5 star review on 27th November 2020

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“I absolutely love my Christmas tree! Such a great service, the delivery driver was so nice and cheerful, and made sure we had all the care instructions needed. 100% recommend!”

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“My plants are very cute, I named them San Cisco and Lamar they even came with care instructions”

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The Stem is rated 4.9 based on 4,918 reviews