The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Christmas tree is amazing!”

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“Really lovely Christmas tree! Was suspicious to order online in case I got a dodgy one but this was better than any I've bought in person, seemed fresher and was a great shape too.”

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“Arrived promptly as expected and tree looks great, not much else to be said…!”

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“We are so pleased with our tree! It felt like a gamble just having a tree handed to us without being able to choose it but it is an absolute cracker. Beautiful and thick with the perfect shape. We got a stand too which is also spot on. Without a doubt we’ll get another next year and let people know.”

The Stem 5 star review on 17th December 2021

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“Every year we get our tree from Petersham Nurseries but this time we fancied a change. The Stem tree is probably one of the nicest tree we have ever had. It’s perfectly shaped, does not drop and smells absolutely gorgeous. We will always get our trees from Stem.”

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“My Christmas tree is beautiful! The smell is amazing too! Will order again!”

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“Easy to order and delivery was ok only thing I would say is that I didn’t know the tree had arrived outside luckily for me my daughter saw it and all was ok maybe knock on door as well would help tree is nice bit pricey”

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“Tree all decorated now and looks fabulous. Smells amazing – just as I remember Christmas trees used to. Fantastic service and will definitely order again next year. Thanks to the small and dedicated team at Th Stem. Merry Christmas!”

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“Totally would have given this little company 10 ⭐️ My latest order of a Christmas Tree is a real gem and we couldn’t be happier. A beautiful tree and delivered to the door which has to be applauded and appreciated - 98 steps in total!!”

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“I am absolutely delighted with my Christmas Tree from The Stem. I was a bit worried about ordering a tree online and not picking it out myself as I’m usually a bit OCD about my Christmas tree selection! I shouldn’t have been worried at all, the tree is perfect! I also got some Christmas tree lights and gold baubles (which were larger than expected, but are beautiful on the tree!). Thank you so much to the team at The Stem, wishing you all a Merry Christmas!”

The Stem 5 star review on 16th December 2021

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“Love my happy tree; delivery was hassle-free and right on time & the stand is just right. Some of the baubles were broken - that packaging could be tougher. Still, happy overall, thanks!”

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“My second order from The Stem. Really impressive choice of plants, beautiful customer service and caring delivery service. I was absolutely chuffed with ZZ and Hoya, perfectly happy and healthy plants really carefully delivered. One of plants didn’t meet my expectations and the team at The Stem were truly fantastic and arranged a replacement straight away. That is too class product and top class customer service.”

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“Tree looking great and perfect size, delivery was a couple of hours later than promised but good service deliver to the door.”

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“I’m very happy with all my recent purchases, beautiful Christmas tree and lights, very efficient customer support, would definitely visit their site again for some plants.”

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“Ordered a Christmas tree from them. Arrived when it was supposed to, and it looks great!”

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“Loved the service and my plant! Such a beautiful Bonsai tree and such amazing delivery service for a very delicate package :)”

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“Great products and service.”

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“Good price, delivery later than anticipated but you could keep checking on the link provided. Beautiful tree it has made our Christmas, would definitely order from here in the future.”

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“I purchased a Blue Spruce because I specifically wanted that distinct Christmas smell. Unfortunately as advertised "with their sweet pine smell" mine had no smell. very disappointed”

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Hi Kellie, We're sorry to hear that your Blue Spruce did not have as strong a pine samell as you were expecting! We hope you are happy with your tree nevertheless and wish you a Merry Christmas! James & Team

“BEautiful arrangements and fast delivery. No issues at all, well done team!”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews