The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing plant swift delivery! Just please give customer notice of the 2 hr time slot”

The Stem 5 star review on 12th December 2021

Helpful Report

“The most beautiful tree I’ve ever had. Communication was amazing. Will definitely buy again”

The Stem 5 star review on 11th December 2021

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“Omg! This is the best Christmas tree I have ever had. Next year I need one with a bigger trunk as my miniature daschund has taken all the baubles off the bottom”

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“Great communication on the delivery. Love the concept of them planting 10 trees for every tree purchased.”

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“Superb service, beautiful Christmas tree - can’t recommend highly enough”

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“So happy with my tree! Quality is out of this world! She is thick, she is bushy.. she is the best Christmas Tree 🥰 Thank you for the team, they listened, and made sure I’m satisfied with my tree! Highly recommend 🎄”

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“They delivered a lovely, full tree and on time. Great service.”

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“Love love our tree! Better than expected. I’ve had real trees before and they are nice but this is so bushy. The comment “this is the perfect tree” was even mentioned. We bought the red and gold baubles as well as the warm white lights. This is the 4-5ft tree. Thank you so much!”

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“Been loving The Stem for over a year now creating my domestic jungle- the team are always super friendly and very helpful. Great variety and quality of plants too!”

The Stem 5 star review on 10th December 2021

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“I purchased 3 plants and they were lovely, hand delivered, good quality . I think it was 2 days later I was compelled to buy 2 more and I was equally as happy as the first delivery. Don't hesitate if you want good plants reasonably priced choose The Stem”

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“ABSOLUTELY BEAUTIFUL TREE THE BRANCHES AND FOLIAGE ALL UNIFORM.. SO STUNNING IT LOOKS FAKE.. MY DAUGHTER SAID BEST TREE WE HAVE EVER HAD!! THANK YOU”

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“I love my xmas tree its full branches and very attractive”

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“Thank you for the amazing Christmas tree!”

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“Delivered on time with the plants in very good condition. It was easy to cancel an item as well. Well done Stem team!”

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“I loved everything about The Stem! The tree itself is absolutely beautiful and the in house delivery couldn’t have been smoother. From order to delivery can’t fault them for anything and cannot recommend enough! Will be coming back every year :)”

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“The 3 items I ordered all arrived carefully wrapped and healthy. I will order again from Stem, however I have one observation. The watering instruction are not clear at all. It would be lovely to have a small printed note written specifically for each plant.”

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“My plant was delivered by hand and it was in perfect condition. No packaging to worry about either, wonderful! I also loved that I could choose a delivery day, which meant I could work around being in the office. Great service!”

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“good price and good plant :)”

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“I love this company. Their plants are such good quality and their customer service is absolutely first rate”

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“Everything was as described. Delivery was on time and followed my instructions. Would be happy to recommend the service and i will use again for sure”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews