The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wonderful plants, amazing prices and excellent delivery!”

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“Very happy with my first batch from Stem. The plants came as scheduled, packed nicely and looking happy. I hope they take the winter well. Would recommend Stem to all plant lovers! Udayan”

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“I cam across The Stem by chance and really like that this is a small business local to London. Impressed by the choice of plants and accessories and all of the advice on the website. Will definitely be using again. I was really impressed with being able to select when my plant was delivered (perfect for hybrid working) and even more impressed when it arrived with no unnecessary packaging delivered by your own driver.”

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“I ordered a desert cactus and was happy to see that it looked just like in the picture. Customer service was great when I forgot to add a pot to the order and helped me sort this out. Delivery was reliable and good too, will be ordering from there again ✌️”

The Stem 5 star review on 21st October 2021

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“Pain free delivery. Lovely plants”

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“Have used the Stem a couple of times and have had a great experience. Plants are always in great condition, delivered gently. Being able to have them delivered outside of work hours is also great”

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“Lovely plants, delivered on time and in great condition”

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“Absolutely over the moon with my order from The Stem! The orchid I ordered for delivery is beautiful and was so well recieved by the recipient. Brilliant service - very easy to order and arrived just as scheduled. Thank you! ☺”

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“Gorgeous plants and easy to care for. Very happy with them.”

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“Highly recommend The Stem. Great selection of plants. All arrived super healthy and well looked after. I was also impressed with the price. Delivery was fast! Keep up the great work.”

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“Great customer service and quality of plants, will definitely be returning for more soon!”

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“Beautiful plants, great service”

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“Beautiful terrarium. Delivered on time and in great condition.”

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“Perfect, thank you so much”

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“Loved the big variety of plants from your website. I would consider buying again. The only slightly negative thing, like in many other websites is the high price required to qualify for free delivery. Last my the most important part- my calathea plant is just gorgeous”

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Hi Yiannis, Thank you for your kind review and your honest feedback about delivery costs. We think £50 is right for us at this time, but are always open to improving and changes as we grow. Thanks again for being part of The Stem community. We hope you shop with us again! Best Wishes, Lana

“We are so incredibly happy with our plants. It was fantastic service and they happily changed our order part way through. The plants were very healthy and we also loved the pots we bought from them. I will definitely be using them again and highly recommend.”

The Stem 5 star review on 17th October 2021

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“Purchased a gift for a friend in the UK. Plant arrived, she was thrilled, and the service was great! Thank you for helping me make someone’s day!”

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“I am delighted with the ELHO Greenville pots you’ve supplied especially as they are so hard to find at the moment. I especially like the inbuilt tray which makes them look even more beautiful. I am also impressed that Stem minimises the amount of packaging which is very unusual among most suppliers.”

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“Lovely healthy plants and efficient courteous delivery. So glad that I was home. Should i re-pot them?”

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“Fantastic plants at a fantastic price!”

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The Stem is rated 4.9 based on 4,918 reviews