The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful plants, received in excellent condition.”

Helpful Report

“Both plants I ordered are being gifted for Christmas and although not with their new owners yet I'm sure they will be loved. Both plants came watered and well looked after. My only small issue is that the driver took a few days to be able to deliver due to the snow so the plants are in need of a little sun however this is no ones fault and was unavoidable.”

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“First time I’ve used The Stem and I would certainly buy from them again. Really good information on their website. Plenty of updates with my order which arrived beautifully packaged. The plant is a present and is just as showed in the picture - perfect.”

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“Great customer service! Fast shipping and of course lovely plants”

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“Ordered a fig tree on friday with expected delivery on tuesday and it turned up on .... tuesday. Beautiful plant and packaged accordingly.”

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“Ordered a lovely cheese plant and it arrived on time with no delays and the plant itself was perfect! Even better and larger than I had expected considering I’d ordered the smallest/cheapest option, was also very well packaged. Very impressed! Would definitely order again!”

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“My Christmas tree arrived on the day I requested. It is of very good value and condition. Thank you to The Stem.”

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“My second order with Stem. Plants arrived on time, beautiful, excellent condition and well packaged. I am very happy with them.”

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“10/10 recommend. I get all my plants and pots from the Stem!”

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“My plant came looking almost exactly like the picture which is pretty rare when I order plants on line. It looks great and seems to be in top condition. Delivered on day as booked.”

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“I was very happy. The only reservation was that I could not order an item - which I found eventually was not available - but there was no indication of the problem.”

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“Excellent service, lovely plants and pots - alround excellent.”

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“great service!!!”

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“Really pleased with the service from The Stem. This was the first time that I had ordered anything from them and I am very impressed. The plant (Snake Plant) was really well packaged, with clear care instructions and it arrived very quickly. The plant is now in my bathroom and looks lovely. Thank you.”

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“Took a while but I got my order in the end. Well packaged, but no care instructions unless you go online.”

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“So far we’ve bought four plants in total and they have all been amazing! Definitely recommend!”

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“Items still not arrived a week later no contact nothing very poor indeed”

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“Wonderful service! My plants were delivered during the coldest cold snap in 122 years and one of them was frozen. I messaged the team and was given a refund for the frozen one, no questions asked. I’ll definitely order again…when it’s a bit warmer!”

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“Sadly my order was severely delayed and 2 out of 5 arrived dead! Very disappointing’”

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Hi Nancy, We're very sorry that two of the plants arrived dead. Most indoor plants are tropical plants, and as you can imagine they really do not like temperatures below 5 degrees, so the last week has been a perfect storm with the coldest December in 122 years! This can particularly affect plants such as Alocasia. We have refunded both these plants straight away for you, and we're glad the other plants arrived in good condition!

“The product was fantastic. I bought the plant on the lava rock for a present and it was perfect. The recipient loved it. Tremendous”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews