The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my purchase, expertly boxed to cause no damage and a beautiful healthy plant which has brightened a dull corner, thank you 😊”

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“I love my play so much. I bought two and one was so much larger than I expected. They are both healthy and well looked after before they came to me. Excellent customer service, and good value for money”

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“The Dragon Tree arrived in a perfect condition , better than expected.”

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“My plant arrived quickly and in immaculate condition. So fresh!”

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“Absolutely beautiful plants and huge efforts efficiency from customer service as I had delivery issues thank you so much - brilliant!”

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“Lovely healthy plants which arrived quickly and in very good condition. Would not hesitate to order from here again.”

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“Wonderful flowers and wonderful people. Responded to my email asap and my plant hasn’t died. 10/10”

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“Sent as it was seen”

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“Very healthy plant delivered on time by The Stem.”

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“The guys at stem really want you to be happy with your plant, they take a lot of time and effort to make sure you’re doing all the correct things to help your plant thrive.”

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“Kudos to The Stem team for a seamless online order and delivery. Happy with the new additions to the apartment, would HIGHLY recommend 💯”

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“Thank you for such a perfect plant! I’d been looking for a big leaf monsterra for a while and it was third time lucky as the two previous websites I’d ordered from just sent me a standard monsterra 😕 so would definitely recommend you guys!”

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“The Stem is a real find! Huge choice of plants, always arrives in perfect conditions, great accessories, pots, baskets etc, prompt efficient delivery. What more do you want?!”

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“Great experience from ordering to receipt of my stunning plant.”

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“Product is good, but I was looking for something else, but nowhere can I see the returns procedure so stuck with the unwanted.”

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“Great quality plants, very reasonable prices and super simple to order. Major bonus - delivered to door without miles of packaging to dispose of. Thank you, am thinking of my next order already.”

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“I love the plants we received and the delivery went without any issues. The team were responsive to questions I asked as well. I know I can look up information on the care of the plants myself and some of the plants do have little cards with information (e.g the easy care ones). But it'd be great to get a little plant card brochure with all the information I need some as 2 of the plants I got didn't really come with any information. But really I'm very happy with the service and would recommend.”

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“Lovely plants and great customer service. Thank you!”

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“Absolutely made up with my bonsai money tree, impressed by the size of it super speedy delivery and packaged well x will defo use again”

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“Absolutely beautiful Peace Lily. Better than expected. Although it came in narrow box, it soon opened out and looked stunning a day later. Only negative is there is no option to create an Account, therefore unable to follow process of my order”

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The Stem is rated 4.9 based on 4,918 reviews