The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time I have purchased from The Stem. I was very pleased with my order. It arrived on my specified day. I was kept up to date with delivery progress The plant was packed well and once opened it was very healthy looking. The leaves were nice and green and spread themselves once out of the box.”

Helpful Report

“Plants arrived and were packaged really well, looked very healthy on arrival!”

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“Hi, any idea where my order is? The order number 86ced25, the order was placed on 15th December and I paid £5.99 for next day delivery. Wish I'd just gone to the garden centre to be honest, very disappointed 😞 this was a Christmas present”

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“Lovely plant. Delivered on time and with care.”

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“Great selection of plants and quick delivery!”

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“Four Plants which were gifts, arrived vey well packaged, just requiring me to add a couple of bows. Didn't like the quality of the gift card... not worth bothering with. Would definitely consider ordering again.”

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“Beautiful plants, quick delivery. Very satisfied.”

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“The website is really easy to use and the information is very clear. I bought a plant for my husband for his home office. It arrived on the day I chose and in very good condition. The best part is that they also teach you how to take care of the plant so you don't kill it! This is a Christmas gift so I'm keeping in hidden in a sunny spot so that my husband doesn't find it before the day.”

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“Love the products and the service, always packaged well and excellent quality. Thank you.”

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“I love my new plants and the pots! The website was lovely and easy to use the plants were packaged well and arrived when promised”

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“Very good the way the plants were packed no broken plants or mess from the soil.I would definitely recommend buying from The Stem again .”

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“Excellent quality and delivered on the date requested”

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“I am yet to receive the plant I ordered?”

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“Excellent. Found them on the Internet after Amazon sent the wrong product 3 times! Says it all, shop small and get brilliant service. Thank you 😊”

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“I've been asked for feedback, but the aspidistra hasn't arrived yet, if it was sent at all. Please get in touch.”

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“My plant arrived bigger and healthier than I ever expected. I bought it as a present for my mum who sadly passed away before I could give it to her. So now my little plant has pride of place in my lounge as a permanent memorial to my mum. I love the plant school too as it means I can keep my plant healthy.”

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“Plant received in excellent condition and the packaging was fantastic”

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“very good from start to finish”

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“The plants I received are spoiled. Two out of three plants I received had spoiled leaves ( turned black)”

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“Had a minor issue with my order but James and the team were super quick to fix it! Amazing customer service, and the plants are absolutely gorgeous. Could not recommend The Stem enough :)”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews