The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item on Monday 16 May and it was supposed to be delivered on Friday 20 May, but I was not in when the item was due to be delivered and they did not leave my order outside my apartment door as requested. I’ve emailed them three times to find out where my order is and they have not responded. Dreadful service and still without my order.”

Helpful Report

“The whole purchasing process was easy and it was amazing to be able to have weekend delivery. The plants arrived in good condition (minor damage to a few of the plants but this was to be expected). I would purchase through stem again.”

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“Love my plants . Hand- delivered to perfection ❤️🥰🙏🏽”

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“Great experience from start to finish, good communication, received a healthy plant well packaged. Definitely use The Stem again”

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“I was delighted to get my house plants. They are in exceptional good condition. Every plant is healthy and well looked after. All the plants have been exactly as is shown on the website I have now ordered spray mist and fertiliser to maintain the same treatment and hope they will survive forever.”

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“If I could give it a 0 I would. The plant arrived dull and dry with leaves falling off, don't fall for the good reviews.”

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“Fabulously healthy plants.great size and even better price.prompt delivery.well pleased.”

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“Wow! The plants I ordered came beautifully packaged and in excellent condition. They included all the instructions for keeping my plants healthy and I couldn't be happier. Well done all of the team at stem and I will always recommend you to my friends and family. Best wishes Sarah lines”

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“Delivery in the window specified. Plants great quality. Pots lovely.”

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“My plant arrived quickly and safely and seems to be in very good health”

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“Happy with the service and love the plants😊”

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“Glorious plant - fast delivery - efficient.”

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“Not sure how I feel about the plants being delivered without something to carry them in but no real complaints and I’ll likely be a returning customer. Six day delivery is a little longer than I was expecting.”

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“Very happy”

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“Beautiful plant, it arrived in perfect condition.”

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“Always exceed expectations”

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“Beautiful healthy looking plants, swift delivery. Very happy indeed”

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“The plants were so beautiful and healthy! They came cutely gift wrapped, which was a surprise.”