The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful plants, great value for money and the staff are super helpful. Highly recommend”

Helpful Report

“I bought a beautiful indoor plant from this fantastic company. The incorrect size was originally delivered, which was corrected without any quibble. I was completely taken aback from an email from the Founder of the company who replied to my email at 11pm. This is dedication and quite a high level of customer service. The plant was replaced by a wonderful driver who noticed the plant pot I originally bought was too small for the new plant. I highly recommend this company. It’s been an absolute delight and pleasure to have bought plants from such an unique company.”

The Stem 5 star review on 22nd April 2022

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“Plant looked healthy and nice for it to arrive with no packaging.”

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“Beautiful bright bunny tails add a stylish hue to our home”

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“Plants came in perfect condition and when I had a question about delivery they were very quick and efficient to answer. Amazing, will definitely be ordering again.”

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“Fantastic service, beautiful plants and pots. Even when there was a slight issue I emailed and received a response and solution immediately without any messing around.”

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“Great service, and the flowers are amazing, thank you!”

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“Plants arrived in fantastic condition, very fast and quite bigger than expected. Excellent service.”

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“Delighted , thankyou”

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“Good website, plants arrived quickly & look healthy. Pleased overall.”

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“Fantastic quality plants! They arrived in good time and extremely well packaged. The link to how to look after them was great and informative. Will be ordering more if I don’t kill these to quickly 😊”

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“I absolutely love this plant, it's so unusual. Stem provided a great service, great communication throughout. My order arrived very well packed and in perfect form. Thank you guys 😎”

The Stem 5 star review on 20th April 2022

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“Timely delivery and lovely lovely plants!!”

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“Very pleased with the quality of the plant received. Well packaged and prompt delivery. I will definitely be ordering again.”

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“Excellent service and super healthy plants. Thank you.”

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“The plants look even better than expected. The packaging was very well done.”

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“Over the moon with experience that I’ve received, the plant I purchased was the Snake Plant Zeylanica and it looks superb! Can’t wait to find an excuse to buy more from here.”

The Stem 5 star review on 18th April 2022

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“Plant delivered as described online, thank you! Delivery on time however the time frame is quite broad and could be narrowed down closer to the time. Thank you for your business.”

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“Very impressed. Beautiful plants, lovely prompt service. Thanks”

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“Great service, arrived quickly. Plants look healthy and much better than other online plant sellers that I have used. Remains to be seen how well they last.”

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The Stem is rated 4.9 based on 4,918 reviews